Paper jam? when i start copy button , paper cannot move from the first tray

1. Unplug the power cord.
2. Check to see if the print carriage moves freely from one side of the printer to the other. ...
3. Remove the print cartridges. ...
4. Gently move the print cartridge to the far right of the printer.
5. Remove the paper from the paper In tray, but do not remove the drawer.
6. Step one: Clear the paper jam from the output tray
   
   1. Carefully remove any loose paper from the output tray.
   2. Check the rollers in the output tray for jammed paper.
   3. Use a flashlight to see the rollers in the printer.
      Figure : Use a flashlight
   4. Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
   5. Remove any bits of paper or torn pieces of paper from the output tray rollers.
   Step two: Clear the jam from the input tray
   
   1. Press the Power button to turn off the printer.
   2. Disconnect the power cord from the rear of the printer.
   3. Remove all paper from the output tray.
   4. Raise the output tray.
      Figure : Raise the output tray
   5. Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.
      

      CAUTION: Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.

   6. Lower the output tray.
   7. Reconnect the power cord to the rear of the printer.
   8. Press the Power button to turn off the printer.
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Remove any loose paper in the loading tray.
Press the Resume button on the from of the printer.
If the paper jam is cleared, move to Ensure the printer carriage can move freely.
If not, continue to the next step.
Remove lodged paper one sheet at a time, starting in the middle.
Check for any remaining bits of paper.
If the paper jam is cleared, move to Ensure the printer carriage can move freely.
If not, continue to the next section.

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Jams in the Document Tray

When a document jams or misfeeds in the Document Tray, <OPEN COVER> and <SEE FIG. 1> <!!CHECK!! 5100> are displayed on the LCD.

Note
You do not need to unplug the fax when clearing document jams.

* When <OPEN COVER> and <SEE FIG. 1> are displayed alternatively

1. Press [Stop].

Important
Do not pull out the jammed paper manually at this point.

2. Hold down [Start/Copy] for a few seconds.

* The document will be fed out automatically.

* If the document is not fed out, gently pull the document out of the fax.

* When <!!CHECK!! 5100> is displayed

1. Check if any paper is jammed.
If jammed, make sure to take out all the jammed paper.

2. After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF].
Jams in the Multi-Purpose Tray

If paper jams in the Multi-Purpose Tray, <CLEAR PAPER JAM> is displayed on the LCD.

1. Gently pull any jammed paper out of the fax as shown, then press [Stop].

* Pull it gently in either direction.

* If you cannot pull the paper out, continue with the steps below.

2. Open the Printer Cover.

3. Gently remove the jammed paper inside the fax.

4. Press [Stop].
The fax returns to standby mode.

Discover the location of the jam. Carefully open the cover of the copy machine and the paper tray to see exactly where the paper is jammed.

2Turn off the copy machine before pulling out the paper.

3Pull the page out, the opposite way it is fed into the copier. Pull the jammed sheet out gently. If you tug too hard, the paper may rip.

4Check for any paper fragments and clean up any torn pieces.

5Check the roller where the jam occurred to be sure none of the copier parts are loose or broken. The roller should be smooth all the way across with no possible snags.

6Replace the cover and paper tray and turn the machine back on.

7Press the button to cancel the paper jam message. This button will vary among copy machines. The display will tell you which button to push

see the diagram for copiers and let`s the way of paper for troubleshooting .

sincerely. Merry Christmas.

ernesto cuadra
managua, nicaragua. c.a

Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

1. Remove all loose paper from the paper In tray.
2. Press the RESUME button.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next step below.

If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

After removing the paper, check to make sure no scraps of paper are stuck in the printer.

• If the paper jam is cleared, skip to Step Four.
• If the paper is still jammed, continue on to the next section.
  
  

Step two: Clearing a paper jam from the back of the printer

If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.

1. Unplug the HP All-in-One.
2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Replace the rear door. Gently push the door forward until it snaps into place.
3. Press Cancel to continue the current job.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next section.
     
     

Step three: Lift the front cover and slowly remove any jammed paper

1. Unplug the power cable.
2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Close the print cartridge door.
   Figure 3: Closing the print cartridge door
   

1. Plug the power cable into the HP All-in-One.
2. Turn the power on.
3. Press Start Copy Black or Start Copy Color to continue the current job.

Step four: Verify the print cartridge carriage can move freely

1. Unplug the power cable.
2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
   NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
   
   • If the carriage does not move, continue with the next step below.

Remove the print cartridges.

Step five: Reload and test the printer

Once the jammed paper is removed, verify that the printer is still functioning properly.

1. Reload the printer with plain paper.
2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.

Gently move the print cartridge to the far right of the printer.

Remove the paper from the paper In tray, but do not remove the drawer.

Remove the rear access door.

With your fingers, rotate the rollers "up" three full rotations.

Push the rear access door back into the printer until it snaps firmly into place.

Replace the print cartridges.

Plug the power cable into the HP All-in-One.

Turn the power on.

Step six: Service the printer

Perform all the steps mentioned above. If the problem continues, service the printer.
Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.

• Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
• Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
• Do not add paper while the product is printing.
• Remove printed pages frequently.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Used paper might cause jams.
• Make sure that the rear access door is securely fastened.

Your back side of your printer might be loose

How is it hanging.... What is wrong with it? Is it jamming or coding out? If it jams make sure the paper tray's are set to the same direction and size of paper in the paper tray. The knob for paper size input get's moved by the "Knob Mover".... Good Luck

Hi there,

Here is the most important thing to understand about paper jams in any printer....

The printer does not know if there is a paper jam anywhere in the printer.

What it does do, is respond to sensors ( optical sensors, either open or closed, by plastic flags). These flags are moved as paper moves through the paper path.

One example of a paper jam message when there is really no paper jam, is when the feed rollers are worn and do not pick up paper from the paper tray.

When you start printing, the printer expects that first sensor to open ( paper passes the sensor ) at a very specific point in time. If the paper did not get picked up from the tray, then the printer will ASSUME that the paper must be jammed somewhere because it did not reach it on time.

Now this will also happen if in fact the paper did get picked up and then jams prior to the sensor.

So... if you get the picture of how this works, understand then too, that if the printer is showing a paper jam message at power on, then one of the flags is open when it should be closed.

If you do not actually have a piece of paper holding this flag in the open position, then the flag is possible broken.

I usually see this kind of damage occur after a true paper jam, where the paper is removed either in the wrong direction ( pulled out back the way it was going instead of the way it should normally travel ), and this breaks the flag, or it was pulled out forcefully again, catching on and damaging the flag.

All of the above pertains to ANY printer, and not just yours. you must take care to fully inspect every inch of the paper path, from the paper tray, to the exit, use a flashlight, and look for the sensors and make sure they are not blocked or broken.

Good luck,

Cory

Solution
Step one: Remove any lose paperRemove any lose paper from the paper tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the product

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Remove the rear access door. Press the handle to the right, and then pull out the door.
5. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
6. Replace the rear access door.
7. Load paper in the paper tray.
8. Reconnect the product power cord to the electrical outlet.
9. Press the power button ( ) to turn on the product.
10. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

Step three: Open the top cover and clear the jamIf the paper jam cannot be removed from the back of the product, try to remove it from the front.

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Raise the product cover, remove the paper jam from the front of the product, and then lower the cover. CAUTION: Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
5. Load paper in the paper tray.
6. Reconnect the product power cord to the electrical outlet.
7. Press the power button ( ) to turn on the product.
8. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

Step four: Make sure that the carriage can move freely

1. Press the power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Raise the cover and try to move the carriage from side to side by hand. 1 - Carriage holding ink cartridges
4. If the carriage does not move, the product needs to be serviced. If the carriage does move, proceed to the next step.
5. Make sure that the ink cartridges are locked into the carriage and have not come loose. Make sure that there are no obstructions under or around the carriage to prevent it from moving.
6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and to the right.
7. Close the product cover and reconnect the power cord to the back of the product.
8. Press the power button ( ) to turn the product on.
9. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.