Make sure usb legacy mode is on in your bios settings if option available; if you use an external kbd due to internal one's failure then the internal probably causes interference and jams the keymaping you should detach it's flex cable from the motherboard in this case (needs experience and a lot of attention) heres an example on how to remove keyboard on a random machine (but remember each machine has it own way to remove so you'd better search for a specific tutorial for your's)
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