Question about HP Compaq Presario CQ50-110US Laptop

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Why won't my Compaq CQ58 laptop charge?

Compaq CQ58 works when plugged in but stays on 10% charge. Laptop won't charge at all: Appears to be charging when first switched on but this goes off after a couple of minutes with no extra charge on the laptop. Don't want to buy a new charger/battery if it's something more than this. Thanks:

Posted by Jasmine Wootton on

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JWConrad

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You most likely have a faulty battery or the charger is not proper to the device or the current getting to it isn't proper.

Posted on Jul 27, 2015

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BHK6

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Hi Jasmine,

I see that your battery isn't charging and there is a way to test to see if the battery has reached the end. I have included a couple of links below for you to test and calibrate the battery.

HP Notebook PCs Testing and Calibrating the Battery Windows 7

HP Notebook PCs Testing and Calibrating the Battery Windows 8

You can also try resetting the Microsoft ACPI-Compliant Control Method Battery which is basically the driver that communicates between the computer and the battery. There is a chance that it is corrupted.

Step 1. Go to Device Manager
Step 2. Select Batteries
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 4. Click Uninstall
Step 5. At the prompt put a check in the box to remove the current driver
Step 6. Shutdown the computer
Step 7: Remove the battery for minute and then put it back in

When the computer comes back up it should automatically find the driver.

Step 8. Go to Device Manager
Step 9. Select Batteries
Step 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 11. Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller if you see it listed.

Thank you,
BHK6
I work on behalf of HP

Posted on Jul 28, 2015

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