Nokia Lumia 720 Windows Phone 8.1 Update OS ver.: 8.10.14219.341
The grey first thing I suggest that you do is go to settings, sounds and make sure all the volumes are all the way up.
If the volumes for ringer, messages and alarms are all the way up, and no sounds comes from the main speakers, then it's probably a hardware issue, meaning that you might need to change the speaker.
Testimonial: "Hi. I followed all recommendations (including of course making sure that the volume is up!) but no success. I will try to replace the speaker when I find a repair shop. Thanks anyway."
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