The question then becomes 'What's stopping the cord from retracting?'
Friction somewhere along the travel of the cord or the winding mechanism is causing this. Find the rubbing point and correct the alignment. Be sure the spring is correctly wound first before re - assembly. There must be spring tension on the winder mechanism to function correctly.
Other than that, check to see if the cord is tangling on itself and preventing the rewind from working.
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