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Ice maker works properly for awhile then stops and we have to push the reset button to get it to start working again

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Peter Goodwin

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SOURCE: Samsung RF260BEAEBC ice maker stopped working for 2 weeks. It just started working again. Have no idea why. How do I diagnose the cause?

Hello James;

My name is peter. I am a retired field service refrigeration technician.

It is not uncommon, especially with the flex mold type ice makers to have a ice cub jam the operation. I have gone on many a service call to find this the problem. I suspect over a period of time the vibration of opening and closing the bottom freezer door may have jarred it loose. Your rocker arm may also have been stuck.

It is not common but possible that the ice maker water solenoid valve spool may have been stuck. I would check this by gently tapping on the solenoid valve with a tool. It may have freed itself once again over time through normal operation vibration.

Posted on Jan 09, 2015

Testimonial: "Peter...thanks for your answer. Ill give your suggestions a try."

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Icemaker is not working properly. It will only make ice after the reset button is pushed.


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1 Answer

Samsung RF260BEAEBC ice maker stopped working for 2 weeks. It just started working again. Have no idea why. How do I diagnose the cause?


Hello James;

My name is peter. I am a retired field service refrigeration technician.

It is not uncommon, especially with the flex mold type ice makers to have a ice cub jam the operation. I have gone on many a service call to find this the problem. I suspect over a period of time the vibration of opening and closing the bottom freezer door may have jarred it loose. Your rocker arm may also have been stuck.

It is not common but possible that the ice maker water solenoid valve spool may have been stuck. I would check this by gently tapping on the solenoid valve with a tool. It may have freed itself once again over time through normal operation vibration.

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1 Answer

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1 Answer

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Knowing how an ice maker works can greatly increase your ability to diagnose and repair it. Just like vehicles, ice makers all may look different but they all work on the same princible. A thermostat starts the ball rolling, turning on a motor and a heater to loosen the ice, as the ice dumps a trigger fires up the water valve and refills it. The whole thing comes to a halt and waits till the thermostat gets satisfied once again.
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If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

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Sounds like a water valve problem to me. Force the ice maker to cycle. (turn it off and let it get cold for at least an hour then turn it back on). Test for voltage on the ice maker side of the valve. The valve is usually in the back near the floor. Just follow the water line. Another solution. switch the wires on the water valve. then try the water dispenser and see if it makes the ice maker fill up. See if when the ice maker cycles water comes out the door. If the ice maker causes water in the door , replace the valve, If door switch causes ice maker to fill up replace ice maker again.

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