Hi Garry, it's Jack at Dyson.
You can download a User guide for the AM09 Hot + Cool fan heater directly from our website: http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/fan/AM09_Manual.pdf
You can also find online support for your machine here: http://www.dyson.co.uk/support/am09/am09-black-iron
I hope this helps. If you'd like any further advice you're welcome to contact the Dyson Customer Helpline directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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