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Anonymous Posted on Jul 08, 2015

Printer wont recognize toner cartridge

New cartridge, can't seem to clear queu

2 Answers

Mister Danger

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  • Master 5,631 Answers
  • Posted on Jul 08, 2015
Mister Danger
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Just 3 questions:
Are you sure that the new cartridge is the proper one for your printer?
Is it correcly inserted?
Did you remove all stickers it might have?

Asghar Nadeem

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  • Expert 245 Answers
  • Posted on Jul 08, 2015
Asghar Nadeem
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My dear you chek old cartridge number
and change same number and remove cartridge sticker

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I have a two year old printer not recognizing the cartridge. The print keeps saying "INSTALL BLACK CARTRIDGE". I bought a brand new cartridge and it is not recognizing it. What should I do

You arn't clear whether this message appeared with the old toner cartridge or just with the new cartridge.
If this message just appeared with the new cartridge and not the old one, take it back and get a replacement cartridge.
If the message also appeared with the old cartridge, the printer has a problem with the drum ground connector on the high voltage power supply.
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