Cannot determine where the plug for the charger is placed.

Hi there,

I'm sorry for the delay in getting back in touch.

If you have a look at where the charger sits in the docking station (and therefore where this 'plug end' connects to the machine) you will see that there is a small catch that keeps it in place.

You would need to push this catch in to release the plug and you will then be able to remove it from the docking station.

It can be quite stiff and the gap it is located in can be quite small for some fingers - very gently using a flat head screwdriver would aid you in this.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Hi
I am sorry to hear that your battery or charger are no longer working. I would suggest locating your local service center to have your charger and battery tested. Depending on the age of your unit, the battery may have reached the end of its life. Our service center would be able to determine exactly which is not working properly and determine warranty status. Please follow the link below to locate your nearest service center.

Thank You
Black + Decker Customer Care
blackanddecker com

Hi! If the light on the charger is blinking this can mean an issue with your charger adaptor. Check that the charger is still warm. If so, unplug the charger for a few minutes and plug it back in. If the light is still blinking your charger adaptor may need to be replaced. Hope this helps!

Hi Suzanne! Follow these steps to check that your charger and battery are working properly.

1. Unplug the charger for at least 30 seconds.
2. Plug the charger back in. The blue light on the charger should flash once.

If the blue light flashes once this is an indication that the charger is still functioning properly. If the blue light does not flash, the charger will need to be replaced. Follow this link to order a replacement charger. LiNX Battery Charger

3. Place the battery in the vacuum and turn it on for 30 seconds. (even if it does not turn on or powers off)
4. Turn the vacuum off.
5. Remove the battery and place it in the charger.

If the light on the charger is solid blue this is an indication that the battery has been reset. Allow 3-4 hours for the battery to fully charge. The blue light will start to blink slowly to indicate the battery is fully charged.

If the light on the charger is flashing blue or there is no light at all this can mean that your battery needs to be replaced. Follow the link to order a replacement battery. LiNX Lithium Ion Battery

Hope this helps!

Hi David, it's Jack at Dyson.

I'm sorry to hear your DC59 seems to have stopped charging. It shouldn't have any issues with this when connected either directly with the charger cord, or when placed in the docking station as shown in our Getting started guide.

If you've checked to make sure there is no issue with the wall socket you're charging the machine from, and you're confident the charger cord is plugging securely into the machine as normal, we'd need to run you though a few further diagnostic checks when you have your machine to hand. This will help us determine what's causing the issue. If a replacement part is needed, we can also confirm if this is covered under the 2-year Dyson cordless guarantee.

Please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

This could point to several causes:

1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard

The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed.
It is illegal to resell or attempt to resell a recalled consumer product.
Recall Summary
Name of Product: Ryobi P113 Dual Chemistry Battery Chargers
Remedy: Replace
Consumer Contact: One World Technologies toll-free at (800) 597-9624 from 8 a.m. to 5 p.m.
ET Monday through Friday or online at www.ryobitools.com and click on Important Safety
Information at the bottom of the page for more information
http://www.ryobitools.com/news_item/Final_CPSC_Approved_Press_Release_11.5.13.pdf

Hi there,

I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping resolve the issue for you.

Best wishes,

Jack
Dyson Online Customer Support

The best for the battery if (NiMH). Discharge completly, than charge full (charge more even the charger indicates full charge)

Clean every part, maybe a hair slow down the wheels and thats why need more power.

Here some tip from the web:


With proper care, one iRobot Roomba battery can last for hundreds of cleaning cycles before you need to replace it. Here are some things you can do to extend Roomba's battery life and keep Roomba cleaning at peak performance:



Use your Roomba frequently. Your Roomba is powered by a rechargeable nickel metal hydride (NiMH) battery, which lasts the longest when you use it regularly.



Keep the brushes clean. If the brushes and brush axles get clogged with hair and other debris, your Roomba will strain to spin them, using more battery power than normal. In extreme cases, the battery can even be damaged. See How to remove and clean Roomba's brushes



Keep your Roomba plugged in when not in use. If you have a Home Base®, keep your Roomba docked in the Home Base and plugged into the charging brick. If you don’t have a Home Base, keep your Roomba plugged into the APS Fast Charger.



Make sure you are charging your Roomba correctly. When your Roomba is plugged in correctly, the solid green light should be illuminated on the charger or on the Home Base.



Plug your Roomba in as soon as possible after using Max Mode. Leaving your Roomba unplugged for more than 24 hours can damage the battery.



Place your Roomba and the Home Base on a smooth, hard surface when yourRoomba is plugged in. Make sure your Roomba and the Home Base have plenty of space for ventilation. Do not charge your Roomba on a carpet or rug.



Charge and store your Roomba in a cool, dry place. Keep your Roomba out of direct sunlight and away from sources of heat such as windows, radiators, heating vents, and large appliances.



Remove the battery when not using your Roomba for a long period of time. If you will not be using your Roomba for more than a few weeks, fully charge the battery, remove it, and store it in a cool, dry place. When you want to use your Roomba again, insert the battery and fully charge it. Leaving your Roomba plugged in for weeks when it is not being used can damage the battery.

You can purchase a second battery or replacement online at the iRobot Store.

Is the power light pulsing when on charger? Make sure you have the battery in correctly and snapped securely into place. Only charge on the home base, do not plug in directly.