First, check that the machine is properly seated on the waste container. There is a switch that prevents the shredder's operating if it isn't properly seated. Will your "ready" indicator light up? If the machine will not turn on at all, try something else in the outlet the shredder is plugged into. If there is no power to the outlet, you probably tripped the breaker. Reset it and proceed as follows. Turn your switch to "off". Unplug the shredder and flip the shredding head upside-down on a stable surface. Remove anything that was previously hanging down. Gently remove stuck stuff, keeping your hands in a safe position. Place the shredder head back on the waste container and plug it in. Most all shredders have a reverse on them for just this occasion. Work the machine reverse and forward, until it releases. When in reverse, remove whatever the shredder gives up, with the switch set to off, of course. This should get you back in the shredding business. Next time you're at one of the office supply stores, get some shredder lubricator sheets. Using these from time-to-time lessen the incidence of jams.
Enjoy! --W/D
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