Question about Epson WorkForce WF-7620 Wireless Color All-in-One Inkjet Printer

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I received an Error Code 0x97 on my Epson 7620, how do I fix this?

Just tried to do a copy from the scan bed and I'm getting the same error code, so it must not be something in the computer OS system. What would be causing that even from the printer screen? It prints out a print head sheet after doing a cleaning cycle, but won't print a copy. I can use the scanner program with no problem from the computer.

Posted by Anonymous on


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Jerry LaRosa

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These codes can be indicative of a faulty sensor or damaged part.

But let's try this:

I have had similar issues with my MACs and HP printers, however I have often fixed the problem by re-installing the printer software and/or deleted the printer from the printer list in system preferences.
If you have the Epson disc fine...if not, the OS should be able to "find" it for you via the internet. try re-installing the printer software.
BUT you say that the scanner works via the computer.
Have you tried shutting off the Epson and unplugging it from the A/C outlet and unplugging all cables? Leave the cables out for at least 30 seconds and try again. This is the procedure for a forced re-boot of many printers. Hopefully, this will help.

Posted on Jul 04, 2015


Ralph Wild

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Since the OP seems to have gone away and I have the same problem, I'll pick up this thread, if that's OK.

My printer is on my LAN which includes machines running several versions of Windows, Linux, and OS X; however, the error code is displayed even if I try to print things using the LCD panel (e.g., printer status report) or try to copy anything. The printer is visible on the LAN, allows https access to web configuration and to a memory card, and scans to the memory card without problem. It just won't print anymore.

I've inspected for jams, done all the power off/on stuff, removed and reinserted all cartridges - still no joy. Got anything else to try?


Posted on Dec 13, 2016


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Epson printer WF 7620 0x69 error

The most effective method to FIX Epson Printer Error Code 0x69 It is safe to say that you can't fix Epson Printer Error Code 0x69? Try not to sit around time any further. View this article which contains ae stepwise procedure to fix the Epson Printer Error Code 0X69. In the event that you carefully follow this total guide on the best way to fix Epson Printer Error Code 0X69, you will effortlessly have the option to determine the Epson Printer Error 0X69.

Follow any of the methods beneath to fix the Epson Printer Error Code 0x69.
Stage 1: The Epson Error Code 0X69 can likewise happen because of the circuit issue which is identified with your printer ink framework or with the print motor. Along these lines, to determine this follow the underneath steps.
Turn ON the Printer and turn it OFF soon after it begins boosting.
Presently hang tight for 15 Minutes and turn ON your printer once more.
Check if the Epson Error 0X69 is fixed or not. On the off chance that the error isn't the settled, at that point the issue must be with equipment, which can be unraveled through Step 2.
Stage 2: When you are utilizing a more established variant of the Windows OS, the Epson Printer Error 0X69 happens. In this way, you need to refresh your Microsoft Windows OS to determine this issue. You should have in any event Windows 7 OS to work Epson Printers.
As a matter of first importance, switch ON your PC.
Snap on the Start choice and type Windows Update in the hunt box and snap on the Enter button in your console.
Presently, tap on the Windows Update choice to start the refreshing procedure.
At the point when the Windows is effectively refreshed, restart your PC and sign in as the executive.
Presently, tap on the Start choice and snap on All Programs and afterward go to Accessories.
In Accessories, go to System devices and afterward click on the System Restore alternative.
A discourse box will show up on your screen where you need to choose the 'Reestablish my PC for a prior time' alternative and tap on Next.
Presently select the most recent framework reestablish segment so as to finish the procedure.
Presently tap on the 'Following about the affirmation window' alternative for completing the procedure.
Restart your PC and print an example record utilizing your Epson Printer to check if the error is fixed or not.
Customer care bunch has readied and all around qualified specialists for examining the email secret word recovery issues. If customers need assistance these pros furthermore help them in an aware way.

Mar 30, 2018 | Epson Office Equipment & Supplies

2 Answers

Epson wf-3640 getting error 0x97

There's no doubt that Epson printers are one of the best printers that you can find in the market these days. But best doesn't mean perfect. There's a high chance that you will be a victim of error code 0x97 if you are using Epson printer especially for a long time. The error code 0x97 can occur at any time without any warnings or signs. Usually this error presents itself on the printer with an indicator to turn the printer off and on again. Usually this error code will show up during the printing process and your printer will stop printing afterwards. So for as long as this error keeps showing up, you won't be able to use your printer.

Honestly you can replace this printer for less than a hundred bucks

Mar 22, 2018 | Epson Office Equipment & Supplies

1 Answer

What is an Ox97 or 0x97 error code on an Epson WF-3640 printer?

Error Code 0x97 in Epson WF- 4630 means there is decrement in efficiency of printer. The printer may be not printing the pages as it used to print earlier. You don't need to worry anymore. You can follow either of the Solution to resolve the Error.
Solution 1:
Step 1: Download "0x97 Fix Patch:
Step 2: Click "Scan" button.
Step 3: Click :Fix" button to repair the Printer.
Solution 2:Step 1: Restart the computer. Login as an administrator user.
Step 2: Click "Start" button> "All Programs"> "Accessories"> "Tools"> "System restore".
Step 3 : Now click "Restore my machine to an earlier date"> "Next".
Step 4: Select most recent system restore date within the "tap a restoration date" Listing and click "Next".
Step 5: Click "Next" on the verification window.
Step 6: Restart your PC is required after the completion of restoration process.
Now, try to work with your printer again.
Call Epson Printer Support Team 1-800-213-8289 if the Error is not resolved or you are having any other kind of issues.
Visit: Epson Printer Support Phone Number 1 800 213 8289 Tech Support

Jul 06, 2017 | Epson Office Equipment & Supplies

6 Answers

Epson workforce wf-4630 printer what dose the error code 0x97 indicate.

Check our video out on a very similar model. Had error code that your printer is having:

Jan 12, 2017 | Epson WorkForce WF-4630 Wireless Color...

1 Answer

How do I fix error code 0x97 on Epson printer

0x97 is a scanner circuit board error. You can reset your printer by unplugging it from the wall for a few minutes, and then trying again. Unplug is not the same as "turn off". Other than that, service center is your only answer.

Jul 05, 2016 | Epson WorkForce WF-7620 Wireless Color...

8 Answers

How to resolve error 0x97 on Epson WF-3640?

First, here's a copy of the manual:

Second, attempt the following which I copied this answer from another post concerning the same error code:
"The problem is waste ink around head sprayer (at (bottom plate of head). Turn of printer. Move head to center. Put wet tissue (with hot water) at head cleaning mechanic pad. Move head to parking position. wait till 10 minutes. check it. You can repeat 3 times." (Post by Anjazmoro Wicaksono)

If that does not work, are you able to open the printer and look for anything that may be blocking proper function?

Jul 03, 2015 | Epson WorkForce WF-3640 Wireless Color...

9 Answers

On an Epson WF-4630, what does error code 0x97 mean and how do I correct it?

I am on my second printer with the error. Epson explained it is a motherboard failure. The error is not caused by a PC or the software on it. Instead, this is a printer hardware failure.

After exchanging the printer, the replacement printer has now dies from the same error. The problem starts as blurry printing and progresses to the full hardware failure. Once the Hardware fails and you get the error code, there is nothing an end user can do. The motherboard needs to be replaced.

My printers were working fine up until I swapped out the factory cartridges that shipped with the printer. In both of my cases, there were no issues or symptoms until I started using the Epson XL cartridges. As soon as I installed those, the symptoms started to show. Within a couple of months after swapping in the XL cartridges, the motherboard dies.

1) Call Epson and complain, make them log the details even if it is out of warranty. This helps establish the pattern and knowledge of the issue.
2) Swap printer if under warranty. They may want a credit card to charge in case they do not receive the bad printer back. Just resend it in the box the replacement came in. Epson supplies shipping labels and covers the shipping costs.

Mar 27, 2015 | Epson WorkForce WF-4630 Wireless Color...

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