Question about HP Officejet J5780 All-In-One InkJet Printer

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Where is the CMOS battery located on an HP Officejet J5780?

Is it the soldered-on type? Any advice on removal or breaking contact? Problem is non-HP cartridges, which have worked fine for months, suddenly no longer recognised. Hard reset does not cure.

Posted by Jon Jarratt on


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It does not have a cmos battery. the printer has flash memory so no need for battery

can't help with factory reset or bios flash sorry

Posted on Jun 21, 2015

Testimonial: "Thanks for a quick reply!"

  • Jon Jarratt
    Jon Jarratt Jun 21, 2015

    Now the obvious follow up Q: is there a way to flash the memory with software or a key press combination (beyond #6 or #9 already done) ? Thanks



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My printer was working fine and suddenly when I tried to print a message came up "remove and check cartridges". I did that and continue to get the message. I turned off the printer, unplugged...


Did you make sure they were not expired when installed in the printer?

Still what i can suggest you to do is. Remove the cartridges clean the contact on the cartridges and also in the printer. And turn off the printer. Now turn on the printer and wait for the printer to show error for cartridges and now you can install them back and try,

Jul 19, 2011 | HP OfficeJet 6110 All-In-One InkJet...

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I quit typing because I cannot pay for advice. I was originally wanting clarification from advice I saw on this site This is what the beginning advice said: PARTIAL RESET:- Unplug the printer power cable...

If the machine works ok with the old cartridge back in the then new cartridge is faulty. It happens many times that new cartridges fail straight away. This is a particular problem with recycled cartridges and hp inkjects. Use a new genuine HP cartridge.

May 03, 2011 | Office Equipment & Supplies

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My HP is a 2500 Color Laser Printer- with an HP C9700A Black toner cartridge installed. System was working fine- Suddenly I am getting the message that there is a problem with the Black Cartridge NON-...

The cartridge has matching contacts on printer and cartridge.
The contacts connect to an internal ID chip inside the cartridge.
Clean the contacts with Servisol sprayed onto a clean cloth, or rub clean with a pencil eraser.
If this doesn't work then your ID chip may have failed.
A toner refill / service /sales center should be able to test it for you.
In case they don't have a compatible printer, and to double-check your printer for faulty electronics, lug your printer along as well.
Does this help?
Regards, Clive.

Nov 17, 2017 | HP LaserJet 2550Ln Printer

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Orange Ink cartridge light is blinking. Tried cleaning the part of the cartridge where the ink comes out. Cartridge is a NEW Office depot cartridge. Was working fine and then stopped after a month or...

Cool, thats the first thing to do, clean the nozzle but i would advice you clean it with rubbing alcohol and then there are a series of gold dots that come in contact with the electronic pins that control the nozzles, you need to clean those too, might be a contact problem...Hope this helps..

Oct 29, 2010 | HP DeskJet 970cxi InkJet Printer

1 Answer

Try to print but: get General Printer error 0x61000f6


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

Jun 22, 2010 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Remove and check cartridge

If you already changed the cartridges for new ones, there should be a problem with the printer's carriage.
You need to take it to a repair store, but I advice you to buy a new one, because the price you will pay for the repair should be the same or more than what you pay for a new printer.

Nov 26, 2008 | HP PSC 2210 All-In-One InkJet Printer

3 Answers

Remove and check color cartridge [it dosnot work]

i went to the hp website and they acknowledge this problem they have a page on this

it appears that there may be dirty contacts in the printer as well, i changed the black cartridge and it started working, just luck i guess

Oct 14, 2008 | Office Equipment & Supplies

2 Answers


If the ink cartridge is one that is supported for your pritner, then it might be a problem cartridge. Cartridges have a shelf life. There's no telling how long it has been sitting on a shelf, in the store or in a warehouse, before you bought it. Ink is one item I feel that you get a fresher product, if you buy it online. I think online stores have a much larger turnover, because they service the whole country, instead of just a local community. An online store will sell more in one day, than your local Office Depot will in six months, therefore ordering more often, and keeping fresher ink in stock.

Try this site for ink.

Oct 04, 2008 | HP DeskJet F380 All-In-One Printer

1 Answer

Color Cartridge error messages requiring replacement every few months

Issue The message Insert color Cartridge displays on the control panel of the product. This error usually occurs when the print cartridge or the print carriage contacts need cleaning, or when a remanufactured or refilled ink cartridge is being used. Solution To resolve the issue, follow these steps in the order given. Step one: Remove the print cartridge
  1. Turn the product on.
  2. Open the product to access the print cartridge.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord. NOTE: Do not use the power button to turn off the product because the print cartridge will not be able to be removed.
  4. Remove the color print cartridge.
  5. Make sure that the part number on the cartridge is the correct part number for the product.
Step two: Clean the cartridge contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridge.
  2. Clean the electrical contacts of the cartridge with the swab or cloth. Figure 1: Electrical contacts c00055424.jpg
  3. Wipe the contacts with a dry, cotton cloth to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  4. Reinsert the cartridge and lock it in place.
  5. Close the product and plug in the power cord.
  6. If the error message continues, repeat the steps to clean the cartridge contacts once more.
Step three: Clean the print carriage contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridges.
  2. Remove both print cartridges in order to access the print carriage contacts.
  3. Clean the electrical contacts of the print carriage with the swab or cloth. Figure 3: Cleaning the carriage contacts (the model might look slightly different) c00130268.jpg
  4. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (the model might look slightly different) c00055427.jpg
  5. Wait five minutes for the contacts to dry.
  6. Plug in the power cord. The product will begin to reinitialize. Wait until the process is complete before proceeding.
  7. When prompted, reinsert the print cartridges and then close the product.
Step four: Replace the print cartridge Replace the print cartridge indicated by the error message. If the error message continues, replace both cartridges. NOTE: If using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges . HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement. Step five: Service the Product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The error message could display for one of the following reasons:
  • Even if the cartridge is new, it might need to be cleaned. Print cartridges have a substance on the contacts to keep them from corroding during storage. This substance may cause poor electrical contact between the print carriage and the print cartridge.
  • The cartridge that is indicated in the message might not be the one that is causing the failure. The cartridges are electronically connected through the printed circuit board.

Apr 22, 2008 | HP PSC 2355 All-In-One InkJet Printer

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