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Mark Day Posted on Jun 16, 2015
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Keep getting blue screens / crash dumps. ! inside triangle warning for on the Mass Storage Device and PCI Simple COms controller as well.

Requesting any help with manufacture driver for this since this laptop shows it as unknown. Thanks in advance. Mark

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Huseyin Huseyin

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  • Master 3,469 Answers
  • Posted on Jun 16, 2015
Huseyin Huseyin
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The simple coms driver should be a modem or a basic lan card.
In device manager are your network cards all listed?

Is a modem listed, if there is not and you have an rj11 port on board that will be the simple comms device


As for the mass storage device, what do you gave connected to the computer. My PC occassionally had trouble recognising my printer as a printer because it had a card reading slot. I think my windows installation was not in great shape which was the cause of the issue.
Disconnect everything and see if that resolves the issue. If it does try recovering your windows installation to an earlier date. It is just a matter of systematic investigation

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You can download the device drivers from ASUS WEB site. Select your model motherboard/computer/laptop, and make sure you select drivers that matches your Windows operating system. Please click on this link to their WEB support site : - http://support.asus.com/download/download.aspx?SLanguage=en-us
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Hope this answers all your questions
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Leave a comment if you need more help.
Thanks for using Fixya.
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can you try reading your windows event log immediately after a crash? :::Start>all programs>administrative tools>event viewer

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If you get yourself a copy of WinDB (here: http://msdn.microsoft.com/en-us/windows/hardware/gg463009)

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Your friend is right,do it.
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