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DEAR SIR WHERE YOU REMOVE THE PAPER IN THE MACHINE THAT SECTION THERE IS PAPER PATH SENSOR ,THAT SENSOR POSITION IS ABNORMAL PLEASE CHECK THE SENSOR OF THAT SECTION WHERE YOU REMOVED THE PAPER
To
prevent paper misfeeds, make sure that the paper tray is completely
pulled out. Please check for any orange shipping tape is on the back of
your printer, remove the tape. Remove the cover to the rear cleanout
area by pressing from left to right on the cover removal tab.Check for
and remove any paper that is jammed inside.
Please visit the link provided below for step by step help :
I was having the same problem with the same model and same error. Then I discovered there's an extra panel you can pull out of the side - it's not the one the display is indicating, it's the one all the way on the side. When you pull on the grey level and it comes down, keep pul;ling on the grey level because ANOTHER panel comes down under that and I found some paper jammed in there. Once I removed it it worked fine.
Seems like the rollers are either dirty, or worn out. Probably the latter.
• “Paper jams” on page 68
• “Paper or specialty media misfeeds” on page 68
• “Printer does not feed paper, envelopes, or specialty media” on page 69
• “Banner paper jams” on page 69
Paper jams
Is the jam in the paper
support?
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Is the jam in the printer? To automatically eject the paper:
1 Press to turn off the printer.
2 Press again to turn the printer back on.
The paper automatically ejects from the printer.
To manually remove the paper:
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.
Check paper
condition
Use only new, unwrinkled paper.
Check paper loading • Load a smaller amount of paper into the printer.
• Load paper with the print side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
See “Loading various paper types” on page 21 for information about:
• Maximum loading amounts per paper type
• Specific loading instructions for supported paper and specialty media
Troubleshooting
68
Remove each page as
it is printed
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper
guides
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
Hi, this is not a cartridge related problem. As you have written, it is
related to the paper misfeed. When removing any future paper misfeeds,
always take extra caution as not to destroy the paper sensor. If it
jammed near the paper tray area, first open the right cover to see the
paper, the try to pull it slowly till it comes out. Never try to force
it out as you may tear a small piece which will show you
that a misfeed is still on. If it does tear, carefully remove it until
its out. If it jams on the fusing unit, release the side levers on the
copier or turn the green rotating lever on the front which appears when
front cover is open until it ejects it out.
If you are sure there is no jammed paper, make sure the spring on right
side of fusing unit, where there is a sensor is retracted to its
position. Good luck pal.
Paper misfeed in the Left Cover internal section (J20, J30, J40 to 45, J50, J52 to 56, J60, J61) When the paper misfeed has occurred in the Left Cover internal section, use the procedure below to clear it.NOTE: Supplementary Information The drum section inside the main unit is sensitive to scratches and contaminants. When removing paper, be careful not to touch it or scratch it with your watch, ring, etc. 1 Grasp the Left Cover handles to lift the cover and open it. CAUTION: The fixation section inside the main unit of the copier is extremely hot. Exercise caution in handling it to prevent getting burned. 2 Remove jammed sheets of paper carefully so as not to tear them. NOTE: If the paper is torn, be sure to remove all remnants or fragments from the cassette. 3 If the Duplex Unit (option) is installed, lift it up and remove the paper. NOTE: If the paper is torn, be sure to remove all remnants or fragments from the cassette. 4 Close the left cover.
Try resetting the copier, with the copier powered on open the front door remove small cover on right hand side press reset button close front door, the machine should boot
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