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check the drum insert flag in the drum unit(front side).it has to be intact as it has to match the sensor when the drum unit is inserted. u can see it when u insert the drum unit it is it at the front of he machine.u can also bypass it by placing a paper int the sensor
Pull paper tray out and set aside,
in the back there is white lever above the spring
push lever in ,a black actuator should drop down
if it does not it may be broken or stuck.
The tray select button on the control panel should allow you to use the side tray.
Is there a paper selection wheel or bar in the tray?
Some of the older Canon models have a dial (usually in the lower right hand corner of the tray) or a slider bar (usually on the left hand side of the tray) when you open it. That has to be set properly or the machine has no idea what size paper is there.
Hello sir; Make sure you close drawer tight then pay attention on listening the noise when you close the drawer, if quiet that's mean paper lifting motor defect, otherwise go to paper sensor.
if it hapen´s just after you acces it via web and if you turn it off and back on everything get´s right your problem is the firmware.if it´s your problem call me back.
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