SOURCE: i can't get my sd card to work on boss bv8962
make shore you have the right format of music on ur sd card so the player can play it eg avi mp3 mp4
You might need to take it to the retailer and see if they will be able to help you out sometimes they might have the answer sometimes they won't if not you might need to find the pamphlet to the device and call the 800 number to get a better answer
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