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http://geeksquad.fixya.com/ThreadView.aspx?prdid=618963&thid=839930 No manual or instructions - where do I add the soap Posted by kauikeolani on July 27, 2008 Bissell PowerSteamer carpet cleaner Model 1694 -W 06270205H Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. You can contact the Bissell Factory website or factory cust serv phone # listed below and they will send you out a owner’s manual or instructions if you give the name of the Bissell and the Model # and you can either download the item or you can have them send out an owner’s manual from the factory. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.bissell.com/Customer Service1-800-237-7691 Hours of Operation Monday thru Friday 8:00 am to 10:00 pm EST Saturday 9:00 am to 8:00 pm ESTMail To: Headquarters, Bissell Homecare Inc P.O. Box 3606Grand Rapids. MI49501 Thanks, Don the Vac Man Go Ahead. Use Us.