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On the drive itself, there is an eject button. Pressing that will open it, but if the drive is not opening from that method, there should be a small hole by it. Stick a pin or paperclip into the hole, and you can force the drive open.
In case you're not able to eject the disc using the eject button, you can try right clicking on the CD/DVD drive under 'My Computer' and clicking on eject. If that fails as well, you can try to eject the disc manually by pushing a straightened paper clip or a pin into the tiny hole on front of the CD/DVD drive. You should be able to eject it using the last method.
If this is a windows 7 install, have you tried going to Windows Explorer, then right click on the drive that represents your CD drive, and see if there is an "Eject" option. Otherwise on many newer CD drives, there is a very small hole next to the eject button. To open it manually stick a paper clip into the hole right next to the eject button. There will be a little resistance because this is a manual release to open it.
If the eject button isn't working, there is a hole on the front of the the drive where you can stick a paperclip to force it to open.First, listen to make sure it isn't spinning, then straighten a paper clip and push into the tiny hole.
There are a couple of possibilities here, first it could just be stuck. If you hit the eject button and light flashes, there may be a stuck factor here. Look for the very small hole on the door by the eject button and push an opened paperclip in the hole, this will trigger the manual eject mechanism. With the tray opened feel the way the tray moves along its geared slide. If it seems too tight or it sticks there maybe something mechanical that has happened to it. Try to close it again and try the eject button and see if it will cycle. Also try to right click on the drive itself (Open "My Computer" to view the drives) and click on "Eject" and see if it triggers the command.
find a very little hole infront and get a pin about 3-4 inches long and stick it there the CD drive should open, it will be a little hard but push it and it will open.
Unfortunately their is no step by step or guaranteed method to fix this. Here are a few things you could try: turning it off and on, press/hold the eject button, resetting while holding the eject button, shaking or tapping it a little while trying to eject it, holding it different ways ex. face disc opening down towards floor while gently tapping and pressing the eject button. Essentially do whatever you can to get the disc to jar loose, >but whatever you do, don't for any reason stick anything in the slot or try to open the case <Doing this will void the warranty for sure! If none of these work your last resort would be to return it for a new one (providing you still have your receipt and it's less than a year old) or take it to a costly repair guy.
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