I have the same problem with my C-14. Called Fellowes support. Had me clean the leds that tell the shredder is full to stop running. Cleaned with rubbing alcohol. They are still not working. So they say it is not fixable, but will give me a discount on a new one. Anyone know how bypass the led circuit?
Sometimes small pieces of paper get caught in the safety interlocks preventing the machine from operating forward. My advice (YMMV) is to FIRST UNPLUG the shredder mechanism, then examine it closely from both sides for what looks like bits of paper wedged in cusps and corners or between things. Use a long, flat, skinny pair of rat-nose pliers to get out the stuck confetti.
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Unplug from mains electricity.
use a cotton bud dipped in rubbing alcohol to clean the sensor
light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.
If all else fails, contact the maker
There is a paper sensor at the throat of the machine that turns the machine on when it is activated by the paper when the paper is inserted. Something has happened to that sensor. Unplug the machine and remove the shredder head from the basket. Use a screwdriver to remove the screws at the bottom of the shredder head and open the shredder head. Look where the paper is fed into the machine and you will see the sensor. It may be unplugged/wire broken/sensor flag broken off... You'll know what to do when you identify the problem.
Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil
If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
First, check that the machine is properly seated on the waste container. There is a switch that prevents the shredder's operating if it isn't properly seated. Will your "ready" indicator light up? If the machine will not turn on at all, try something else in the outlet the shredder is plugged into. If there is no power to the outlet, you probably tripped the breaker. Reset it and proceed as follows. Turn your switch to "off". Unplug the shredder and flip the shredding head upside-down on a stable surface. Remove anything that was previously hanging down. Gently remove stuck stuff, keeping your hands in a safe position. Place the shredder head back on the waste container and plug it in. Most all shredders have a reverse on them for just this occasion. Work the machine reverse and forward, until it releases. When in reverse, remove whatever the shredder gives up, with the switch set to off, of course. This should get you back in the shredding business. Next time you're at one of the office supply stores, get some shredder lubricator sheets. Using these from time-to-time lessen the incidence of jams.
The optical switch may be clogged. UNPLUG the machine and remove all shreddings from under the cutters. Look down from the top and in the middle to be sure that there is nothing blocking the "electric eye" located there. Shredding labels or self stick envelopes can leave pieces stuck to the eye.