Question about Polycom CX300
I work for a major corporation and several of us in our office use the Polycom CX300 through Microsoft Lync 2010. We all also telecommute from home as well (via VPN), and the same issue happens at home as well as in the office. After a few minutes on the phone with someone they will not be able to hear us for about 5 seconds. Lately it has been every single call. We had someone who installed the phones come check and he has no idea. Can anyone make a suggestion on what we can do or what needs to be done?
SOURCE: Polcom phones stop ringing
1) After rebooting you can watch your ftp server and see the phone logging in and logging out. Its doing several things (checking the size of the bootrom.ld and sip.ld files and seeing if an update is necessary, etc etc) that I will go over later. It will reboot a couple of times to finish off the update.
2) After the reboots, lets be absolutely sure and lets check the bootrom and SIP versions.
If you did everything right, you should see the latest versions of the bootrom and SIP app that you had placed on your ftp site.
Now check your FTP site. You will notice that there are files being uploaded to your directory with *.log extensions. You guess it, these are just logs that the Phone dumps so you can trouble shoot when need be. If everything was done right, your phone will of seen the new bootrom.ld file and downloaded it, rebooted, and installed it. Next it will download your new sip.ld file and use it.
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Posted on Jun 28, 2008
Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.
Posted on Nov 14, 2008
Voice mail is probably a feature provided by your service provider.
I have a PBX with several different viop phones configured.
The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.
I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.
I have noticed that some really cheap voice plans don't include voice mail.
Hope this helps.
Posted on Jul 08, 2009
It is not your T1. The T1 only controls the internet, not your local LAN. How old is the phone? It could be a bad phone....What system is it installed on?
Posted on Jan 10, 2010
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