"Paper detected does not match paper size. or type selected. Make sure the paper size is correct to continue the job" This is now on the display window. Nno changes were made. Help!

After loading the tray, make sure to select the correct paper type at the control panel.

1. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the paper type and size.
   1. If the paper size and type are correct, touch OK.
   2. If the paper size or type are incorrect, change the settings.
      1. To select a sheet size, touch the current size setting. Then from the list, select the size.
      2. To select a paper type, touch the current paper type. Then from the list, select the type.
      3. To save the settings, touch OK.
2. If no prompt appears when paper is loaded, set the paper type and size.
   1. At the printer control panel, press the Home button.
   2. Touch Device > Paper Trays.
   3. To open the Bypass Tray menu, touch the Bypass Tray icon. It is displayed in the top position, before the numbered trays.
   4. To select a paper or envelope size, touch the current size setting. Then from the list, select a size.
   5. To select a paper type, touch the current paper type. Then from the list, select a paper type.
   6. To save the setting, touch OK.

Make Sure the Paper Trays Are Configured With the Correct Paper Size, Type, and Color

To configure settings for Paper Trays 1 and 2

1. Open the paper tray.
2. Make sure that the required paper stock is loaded in the paper tray, and that the paper edge guides are adjusted properly to fit the size of the paper.
3. Close the paper tray. The Printer Settings screen will be displayed on the Touch Screen.
4. Select [Size], and then select the size of paper loaded in the tray. If this is a standard size paper, the correct size will be selected automatically if the paper guides are adjusted correctly. If necessary, select [Custom] to enter the paper size if the required size is not displayed and then enter the required X and Y values.
5. Select [Save].
6. Select [Type], and then select the type of paper loaded in the tray.
7. Select [Color], and then select the color of paper loaded in the tray.
8. Select [Confirm].

If printer is connected to a network, type the printer IP address into the address field of your Web browser. Click on Configuration and select on paper menu and make you have the correct settings. Make sure you selected the correct paper source and paper type.

Make sure on your application, the print settings matches with the printer. Check the print settings of the application that you are using. For example if you are using Microsoft Word, you need to click on print and click the properties button and go to the paper tab.

From the Paper Tab window you can modify the Input options like paper size and the source (paper tray). You may click on the drop down and select "Automatically select" for paper tray and select "Use printer settings on paper type and then click OK.

For further assistance, please contact Lexmark Technical Support.

Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

1. Press Enter on the control panel to clear the error message.
2. Try the print job again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.
  Use the HP product software, also known as the printer driver, to change the print settings for your paper size and type depending on your version of Microsoft Word.
  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your HP product is in the Name drop-down list box, and then clickProperties .
  3. Click the Features tab, or the Paper/Quality tab.
  4. Select a paper size from the Size drop-down list.If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
     1. Select Custom from the drop-down list.
     2. In the Custom Paper Size dialog box, type a name for the new custom size.
     3. In the Width and Height boxes, type the dimensions.
     4. Select the unit of measurement, and then click Save .
     5. Click OK to close the Custom Paper Size dialog box, and then click OKagain to close the Properties dialog box. NOTE: You must exit the Properties dialog box to apply your changes.
     6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.
  5. Select the paper type.
     1. In the Paper Type or Type is drop-down list, click More .
     2. Click the desired paper type, and then click OK .
  6. Select the paper source from the Paper Source drop-down list.
  7. Change any other settings, and then click OK to close the Properties dialog box.
  8. Try the print job again.
     Paper mismatch errors occur because the printer scans the width of the paper before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper Mismatch' or 'Paper too Narrow ' error.The error message might also display when you load the correct paper, just reinstall the printer driver if above procedure does not helps. Thanks. keep updated for any more query.you can rate this solution and show your appreciation.
     

When loading paper in the Paper Tray set the paper type and size on the Control Panel before printing.
NOTE: If [None] is selected in the Paper Type pull-down menu in the print driver, printing will default to the Control Panel settings. Printing will be performed only when the settings for the paper size and type configured in the print driver match the settings on the Control Panel. If the settings in the print driver and Control Panel do not match, follow the instructions displayed on the Control Panel.
To select a paper type:
NOTE: Paper type settings must match those of the actual paper loaded in the paper trays; otherwise, image quality problems can occur.

1. Press the [Menu] button on the Control Panel.
2. Press the [Up] or [Down] arrow button until 'Tray Settings' is selected on the Display Screen, and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select the tray, and then press the [OK] button.
4. Press the [Up] or [Down] arrow button until 'Paper Type' is selected, and then press the [OK] button.
5. Press the [Up] or [Down] arrow button to select the correct paper type for the loaded paper, and then press the [OK] button.
6. Press the [Menu] button to exit.

To select a paper size:

1. Press the [Menu] button on the Control Panel.
2. Press the [Up] or [Down] arrow button until 'Tray Settings' is selected on the Display Screen, and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select the tray, and then press the [OK] button.
4. Press the [Up] or [Down] arrow button until 'Paper Size' is selected, and then press the [OK] button.
5. Press the [Up] or [Down] arrow button until the correct paper size is selected, and then press the [OK] button.
6. Press the [Menu] button to exit.

Try to change your paper type to plain paper - it could be because it is a bit glossy that it thinks it's photo paper that is not inserted correctly.

Hello oyam26,
For any paper mismatch issue, first thing you do is try to set the paper type to plain. This will fix the issue in most of the cases.

gud luck

You first need to run a configuratin page from the infromation menu on the printer. It will tell you what size and type paper the printer thinks is in tray 2. If that does not match what is actually in the tray (size) then you may have a issue with the paper size switches on the right inside cavity of the paper tray. If the switches, there is a samll pca board behind the black cover with the 3 metal springs. That board is the same for both trays 2 and 3 so you could switch the boards to see if that is the issue. It could also be as simple as the paper tray bar not aligned correctly and the easy way is to switch trays 2 and 3 and see what happens. The type setting which is inputed at the printer if not matching the job will cause the paper to not be drawn unless that type is asked for. Example if someone changed the type to preprinted and you do not ask for preprinted it will never draw from that tray. Hope this helps.
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If tray 2 & 3 have same size/type, will pull paper from 3 until empty. Make sure that the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printer control panel settings.)