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X2Gen MV37R Flat Panel TV Sound & Universal Remote

I recently purchased this TV and had my cable company hook it up. I had to buy an HDMI cable for the cable box to work with the television. First, the sound is off synch with the picture. Second, I have to use the TV remote rather than the cable remote to turn the TV on and off and adjust volume. Also, the sound does not go on unless I hit the Mute button on the TV remote twice.

Cable has suggested I get a universal remote but I am trying to find out which one is compatible but to no avail. No one is picking up at X2Gen's Product Support.

Cable is also coming on Saturday to see what they can do. Any solutions would be most appreciated. Thanks!

Posted by spm2007 on

  • 2 more comments 
  • smcnally Dec 02, 2007

    Looking for universal remote code for this X2Gen 37" tv.

    (It's been a very good value so far)

    I've sent them a message on their (very sparse) site here.

    Will let you know if / what I hear back.

  • chuckbowers Feb 11, 2008

    Similar problem: cant adjust volume using cable remote, but can with tv remote. Any suggestions?

    I've tried resetting code - no help.


  • Lmamark Feb 18, 2008

    Cannot use Comcast Remote Control to adjust volume. What is the Universal Remote Code for the X2Gen (MV37R) ?

  • coolradio Jan 13, 2009

    WHEN CHANNELING UP MY SOUND GOES OFF AND I HAVE TO HIT MUTE BUTTON TWICE SAME AS THE OTHER PERSON .

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Anonymous

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I also have the issue with the sound out of sync highly annoying...is this an HDMI issue?

Posted on Oct 06, 2008

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Anonymous

X2gen has gone bankrupt. You will not get any answers from them and if you sent them your tv you will not get it back.

Posted on Feb 26, 2008

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Anonymous

Check to see if another major brand produced the tv, like lg produces westinghouse stuff, and see if the other brand works

Posted on Jan 15, 2008

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