Motor runs, but needle does not move

Hello Dear Jeff Moore!
greeting
FYI......
Needle bar is out of position. Press OK to move the needle bar to switching position. (Needle bar change over phase.) 3. Remove the stationary cover then turn the hand wheel to 270°. Using a 2.5mm hex driver, turn the silver gear on the needle-change step motor to move the head from needle bar #1 to #4 then back to #1 to check for any binds. If there is a bind, adjust 'head play' as shown in the service manual. 4. Check and adjust 'moving head stop position' and 'needle stop position' as shown in the service manual.

if the motor is running and neither the needle or the hook are moving, then your motor belt has come off(the motor will sound like it is racing). If the needle is moving, but the hook is not, you may have a broken gear, or timing belt.

1. Try to turn the hand wheel. Does the needle move?
2. Make sure the center wheel on the hand crank is tight.
Try the hand wheel now. If you still don't have luck try this.
3. Loosen the center wheel on the hand wheel. There is a small screw on the center wheel on the front or side. Loosen it until it almost comes out.
4. Now tighten the center wheel. (clockwise) Does the needle move if you move the hand wheel? If it does you can tighten the small screw.
5. If this doesn't do the job you will have to take the cover to the motor off. The motor has a bolt to loosen. As you loosen the bolt you can move the motor until it tightens the belt and makes it aligned as well. Run the motor slowly with the foot pedal and adjust the motor until it operates at it's highest speed. Now tighten. Replace all covers.
6. The belt is sometimes in need of replacing but not usual. You will know when you take the panel off.

This could be the needle bar clutch. Turn off machine. Unplug machine. Remove needle. Turn hand wheel in normal rotation 1/4 turn. Gently move needle bar up and down by hand you should feel a click and the needle bar will not move up and down easily now. Restart machine and test. If it works all is good. This is a result of the machine requiring professional attention. If you use basting stitches it will likely unclutch again.

I would try replacing the needle, as it may have got bent. I have had this happen and I was sure needle wasnt effected. when I changed needle it was fixed. The very tip of my old needle had a slight curve and wasnt connecting to correct spot on throat plate. make sure you have needle in highest position and that stitch selection in turned back to straight stitch.

Sounds like a boss jam? Recalibrate to needle one, Reset for each mfg is different.
Cheers,
Embroidery Services
San Diego, CA

Replace the needle.

the machine probably needs to be check to see why the needle & bobbin aren't working

Refer to your manual and make sure the bobbin winding feature is disengaged.

Turn off the power and remove the needle and if there is fabric, remove it also.

Open the needle plate look for thread tangles.

After cleaning, turn the hand-wheel by hand to see if it moves the needle up and down.

If it does, press on the foot pedal to see if it is working.

Any of the above could be the problem.

It's been a while since this machines been oiled. try oiling both motor hole and needle operation.