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I am not exactly sure what the issue would be with this. I would contact the support site for the pendo product and see what they have to say. You may need to reload the android OS to make this work.
If a power off/on or a full factory reset don't work, then you have a warranty claim to make!
Press down the Power button and tap Volume Up as you startup the Jazz and you should see the Android system recovery menu appear on your screen. Choose the `factory reset`. All data will be wiped, all settings erased - so back it up first!
You need to reload the firmware. There are two different versions of the CMP741e - the one you have is the newer one with the GT811 touch screen. You need http://www.craigelectronics.com/firmware_update/android4.0/cmp741e_firmware4.0_cleaner.rar for that model. Follow the instructions for the firmware update on the Craig website.
So sorry to hear/read about this challenge you are having.
You've provided a few details to help you out; so also is it that you've probably left a few otter details out too.
First, the android logo which appears... is it lying on its back with its tummy open and a 'no command' writing also displayed?
Or is it simply the android logo ONLY.
In any case, once you do the hard reset and the android logo re-appears, try and pushing either the volume up or volume down button.
Next, check and see if it now displays the various command options on the screen.
Otherwise, when the android logo reappears, you can try press one of the following 'home button' or 'back button' or 'opened tabs button' and see if the reset menu/command options become displayed.
I had the same thing happen to my Digix Tab 720 last night. This happened after I reset the tablet to factory settings. I left it charging over night and this morning, it is working perfectly. Hope this helps.
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