Why won't my HP 930c print colour when properties set to colour?

Hi Mary,

Try the steps below

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

(If you are using Windows Vista/Win 7, You need to click on START button and under search program and files - Enter the Services.msc and click the same program from Program list that appear )

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic



Regards,
Sean

Take color copy, test all colors are OK..Go to printer properties, printing preferences, finishing check is there any check mark on print in black cartridge only? mark on print color..apply..OK.. give print command..
Go to paint draw a color drawing, print it.> check colors if its not printing in color it might be drivers issue.. un install the drivers re install once again check..> if printed in color check the file which you are printed..take another file.. then test..

you need ink to test print an image. even the alignment test tool uses ink to align the print heads. so without ink you cannot print anything!

Frankly, it sounds that you've taken the necessary steps to ensure color printing.  Just for giggles, try reinstalling the software drivers.  Here is the link to the driver for your machine.  You'll need to select the operating system (Windows 2000, XP... etc) to get the driver you need.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=60096&

 

Here is a link for troubleshooting your particular issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09113&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=60096

 

Hope this helped

 

If color is coming out gray then you may have grayscale selected in your print settings. If color is just missing, check to see if the tape on the back and bottom of the cartridge has been compelety removed. If that is not it then run the head cleaning. If that doesn't correct it, then you just got a bad cartridge.

Try this !
in the software application you are printing from
Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

Look for a Best Mode Setting
this printer has several modes one being draft mode, another one best mode
in best mode the printer uses memory to render the photo you are trying to print.
Note that in this mode, printing takes
longer and more memory is required from your computer.
from page 17 of the hp k5400 user manual

Also you may have to increase the virtual memory of the windows pc to allow the computers hard drive to allocate more hard drive memory to the memory swap file if the computer's ram is not enough to print the photo.
It is a setting in the control panel under system - performance.

test page printing but doc files not printing....

HP DeskJet 6940

if the test pages come out OK then the problem can not be the printer !!!!!!!
it must be from the application

First check that printer is not set to print B&W. Open an application to print a page, for example Word. Chose print command from the file menu on top bar , the print window will open.
In the print window press the 'properties' button, and check tha printer is set for color printing.t

Once you are sure printer settings are not in B&W, read the following.
Even if it shows color at 75, the printer color level may had not been reset since the cartridge had been replaced, in this case the cartridge may be empty.
If the cartridge is not empty it still can be faulty (eg. ink insid is dry).
In either case replace color cartridge with new original one.

If after you replace the cartridge it still does not print colors, then color head is faulty, at this point consider having the printer repaired by a technician.

hope you are not properly setup your cartridges

1. turn off your printer
   
2. open your cartridges
3. setup properly
4. go to printer properties then if your printer ink show press
5. test print okkkkk