I opened the vacuum,i checked the cord and it is in the correct form,not tangle etc..still doesn't work after pluging it the wall out let..help

I wonder if there is a tangle in the cord. It could have also come off the wheel inside. Open the vacuum to see if you can untangle the wire and put it back on the wheel.

Hi there,

Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. Please follow the steps shown in the video below to reset the machine after checking for any remaining obstructions. You may also want to refer to our online Support guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Before using the machine, make sure the cord is free from any damage. If you notice damage to the cord, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

My Dyson DC21 powerhead shuts off on its own. There is no blockage, I have reset the brushbar several times and cleaned the filters. I am frustrated! I want this problem fixed, I have had my vacuum well over 5 years :(

The only thing you can do is you must open it by removing the screws and take it apart your self, once open it should be apparent what to do, or take it in for the repair.

Since you did not provide a model number for your vacuum, it is difficult to provide any precise directions regarding disassembly.

However, most vacuum cleaners are fairly straightforward machines, and as long as you unplug the unit before you attempt any maintenance, then you should not have any trouble with the repair.

Just be sure to keep track of all the screws you remove, and if different sizes are used in different parts of the vacuum, keep them separated and labelled so you can reinstall them in the correct places later.

If the unit has a cover over the collection bag compartment, be sure to remove the cover and the bag to check for additional screws in that compartment.

Other than that, just remove the visible screws holding the cover in place and then carefully remove the cover. If you need to reconnect the power supply wires from the cord to the vacuum, you may need to use a soldering iron, depending on how they are connected.

Please comment back here to this page if you have any questions, wish to provide the model number for your unit, or just require further general assistance and I will respond as soon as I see it here.

If this was at all helpful please click on the 4 Thumbs Up helpfulness rating icon you see on this page.

Thank you very much and good luck.

Joe.

When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

you can use any cord you like, just buy one, open the unit, and replace the cord.
:D when i was 10 i replaced a vacuum cord with an orange extension cord and it still works today!!!!! 15 yrs later!!!!!
Good luck and pls rate this post!!!!

the first thing I would look at is the cord is it pluged into the vacuum correctly if it is then the cheapest fix is to replace the cord they run about 25 dollars after that it could be the motor brushes

This problem is solved easily after I found the third screw to open the top cover. You will find the third screw under the top cover where the variable regulator is. But be patience, your small mistake can screw up whole system. You will need a torx screw driver set.
Remember, dismental step by step. top cover/screw/top housing.

I found my cord retract mechanisam spring broken, I didn't put new one. Cause it could cost me more. However I just took the cable out which was tangles and kinked.

witch model due you have ?