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It is limescale. Basically your steamer takes water and boils it dry and turns it to steam. Any minerals like calcium in your water is left behind as rocks or flakes.
It should be descaled once every couple of years. You can do it fast with a product like CLR, or overnight with white vinegar. Fill it up and leave it, next day, turn it on and get it hot, but not boiling. Turn it off and leave it to cool. Empty and rinse 3 or 4 times.
It could be broken but it could also be jammed or clogged by some dirt or water. My first answer would be to get a new one. but if you dont want to throw it away you should take it to a recyling store.i know that is getting rid of it but it is not exactly because you still remember it.
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