My printer will not respond to my computer. It says to unplug the power plug and call the service center.

Try unplugging the mains plug for 10 mins and then plugging it back in.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/pixma-ts6120-black-wireless-all-in-one-inkjet-printer

Hi,

Did you try power cycling both the PC and printer?

The printer may have been the target of an electrical event such as a voltage spike or surge, and has been lost. You can try to unplug it from the power, unplug it from the computer, and wait 2 minutes. I usually push the power button on a printer with issues while it is unplugged to make sure it has lost all stored power. Plug it back into the wall and see if it responds to the power button. If the same thing happens, or if there is no response at all, then you may need to replace the printer. Or contact the company that supports it, If it is under warranty, or a service contract.

Try to turn the power off, unplug the cable, restart the computer then plug again the cable and turn on the printer. If it's not working, try cleaning your printer with a simple blower, a dust or a little piece of the paper may cover the censor. If it's not working, bring the printer to a service center.

Hello,

If it is your first time using your printer, then you need to install the driver for it to work.

If you have used your printer without any problem before then, there are two possible reasons why your printer/scanner is having that issue:

1. Connection error
2. Driver problem

First thing's first. Restart your computer and your printer. there are times that computers and printers just need a restart for it to work. Yes, it's strange but it's how things work with machines. They need rebooting to work smoothly.


If rebooting your computer and printer won't fix the problem. Here are the things that you can do.

1. Connection error:
.
a. Turn off your printer and turn it back on. Try scanning, if no go.. proceed to step b.

b. Unplug your printer from your computer and unplug it's power cord and press and hold the printer's power button to 5-8 seconds to completely drain the power. Plug it back in to the wall outlet leaving the connection between your computer and the printer still unplugged. wait until your printer completely turns on. Plug it to your computer and do the scanning process.

If all steps above don't work, then you need to check the driver.

Uinstall the driver of your computer by going to the control panel. After uinstalling it, then reinstall it by using the dvd that came with your printer. Follow the on-screen instructions and try scanning. It should work.

If it doesn't, please reply to this thread.

Thank you for using fixya.com

Carlo Adrian

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).

If that doesn't help, try the steps below:

1. Disconnect the USB cable connecting the printer from your computer.
2. On your computer, go to Control Panel > Printers and Faxes.
3. Delete the Lexmark print object.
4. Reboot computer.
5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
6. When the printer turns on, reconnect it to the computer.

Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Hello, maybe you have to do what i call hard reset, unplug it from the light then look round if you can locate any fuise on the print take it off, then allow it for 1hour and try again later

some foreign object such as a clip or piece of paper may have fallen into the printhead path.

Open the cover and look for it.

Or try turning of and unplug for 24 hours. If you have stored faxes in memory make sure to plug in and power on at the 23 hour mark.

Good Luck

If this does not work you will need an authorized serviced center

You can try:
Southeast Digital Networks, Inc.
2709 Allen Road
Tallahassee, Fl 32312
850-681-9528

it is a logic card problem.so pls checked it from service center.

hi i want to open home center to scan and program doesnot open
please help me with this