UNPLUG THE PRINTER.
lift scanner lid from the back, it slides up,
underneath there are two screws , one on either side. remove them.
under the control panel there is a gap, this pulls up to reveal the inside of the printer.
on the scanner flap, there are two screws, one on either side, remove them.
Make sure the lock switch is in the open position. or remove it with a screwdriver. it pops off.
now. the lid unclicks at the back and slides forward to remove.
there is a wire connector strip that goes to the control panel. if it comes off simply push it back in carefully, making sure it has been pushed in firmly.
reverse to put it back together.
Hope this helps.
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open the buttons cover and underneath there is a rectangle glass surface. clean it and your copies will be ok, considering that the printouts are ok. If both are poor, then the problem is the consumable. If after that still only the copies are poor then its a Scanner problem or motherboard
Take copy with default settings, if quality is poor, need to clean inner parts like reflecting glass, engine reflector of optical scanner assm(CCD)..& flat bed glasses both sides. Note: with out proper knowledge pl don't open this printer..
When lines appear on copies of documents fed through the ADF, it typically means that there is some kind of dirt or foreign material on the glass that the document passes over. A different window is used when scanning from the ADF as opposed to the flatbed. The flatbed window is large, often much larger than a standard sheet of paper. The ADF window, on the other hand, is small and slender. It doesn't need to be large because the document moves over it (as opposed to the flatbed, where the document is stationary while the scanner moves under it).
The ADF window is usually situated next to the flatbed glass on the side of the scanner where the ADF takes in the paper. Open the scanner lid (as though you were going to make a copy on the flatbed) and find the slender piece of glass just under where the ADF would be when the lid is closed. Once you've located the ADF glass, use a mild glass cleaner and a lint-free cloth to gently clean the surface of the glass. If you are able to see the foreign material, you can remove it by hand, but be sure to clean the glass thoroughly afterwards, as fingerprints can also cause poor quality copies.
After the glass has been cleaned, test the ADF copy function and make sure the line has disappeared. If it has not, you may need to remove the slender glass and clean the underside (though this is almost never required, as the underside is protected from environmental debris).
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The white line or lines are NOT caused by the fuser. A defect "line" in the fuser would cause the symtom of the print rubbing off the page but not blank lines on your copy. First we need to separate your copy quality issues. This machine uses 4 drums, 4 developer units and a transfer belt. Most copy quality issues will reside in 1 or more of these units. Lets start with a few questions. 1)Are your copy quality issues ONLY on color copies? or are the black and whites poor too? 2) Are you running copies only thru the document feeder or have you made any copies from the glass?
Are you printing on the copier from your computer?