Plantronics CS55/HL10 Wireless Office Headset System with Lifter 69702-01 Headset Logo

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Posted on Jul 10, 2009
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Plantronics CS55. When using the wireless headset

Plantronics CS55. When using the wireless headset the other person on the phone hears an echo of themself. This happens all the time. I tried turning the adjustment knobs unitl it stops echoing but it soon returns. How do I correct this problem?

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  • Expert 83 Answers
  • Posted on Jul 18, 2009
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Joined: Jul 14, 2009
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Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

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Related Questions:

0helpful
1answer

I was given a CS55 Plantronics head set. Looking for directions to set it up

If you click on the following page:

Plantronics CS55 Wireless Headset

Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.

Good Luck from Headsets Direct!
0helpful
1answer

I cannot here the phone ringing from my CS55 headset or another call coming in.

You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!
1helpful
1answer

We have numerouse CS55 headsets that keep cutting out when speaking on the phone. Choppy sound, missing parts of words etc. Intermittent, will be good for 5 -10 minutes, then bad again.

The first thing to try is resetting the CS55. We hear this a lot and once reset, it usually takes care of the problem. It's equal to a ctrl+alt+del on a computer. Click on the following for detailed instructions and photos:

How to Reset your Plantronics CS55 Wireless Headset

Good Luck from Headsets Direct!
2helpful
1answer

I am getting feedback and an echo in my Plantronic CS55 wireless

Had similar issue.

This how I fixed it
1) set bottom mic to A
2) set dial on the side of CS55 to "Setting 1" most typical
3) set sound lever on the back to "1"
4) played with mic control on the back until quality became sufficient
7helpful
1answer

Outside caller hears themselves in an echo

Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.
1helpful
1answer

Plantronics cs55 problem

Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.
0helpful
1answer

Phone doesn't ring in earpiece

Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.
1helpful
2answers

Best Buy: Plantronics Problem

James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.
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