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john Posted on Mar 26, 2015
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May tag Neptune 5500. The door locked light never comes on and door is not locked in any cycle. How do I test the switch/lock assembley? And is there a way to trick the machine into thinking that the door IS locked? Like maybe grounding the switch or something? Any help is much appreciated!

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gbob59

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  • Neptune Master 3,063 Answers
  • Posted on Mar 26, 2015
gbob59
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Joined: Feb 17, 2008
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Grounding in a 120vac environment usually will cause a big spark and pop the circuit breaker. There is a possibility the latch is like a car door latch. If it somehow gets moved to the shut or latched position when the car door is open, it will never close and latch . The latch must be returned to it's normal door open position so that when closed it will latch securely.

Your machine's latch may be blocked by something acting like the car door latch described above. It may be the switch has broken and is the "culprit".

5 Related Answers

Anonymous

  • 331 Answers
  • Posted on Aug 19, 2007

SOURCE: Maytag Neptune front loader door latch won't release

rewpa, 98% chance the door latch has stuck in the locked position. Yes, follow Maytags suggestion to access the "rip cord" for the door latch... (this is the mechanical override for it) to get the door open. After it's open, run another load of wash and see if it happens again. If it does, it is the door latch assy. that's the problem. BTW, the door lock light is activated by a switch in the door latch assy. There's a "motor" in the assy... it's made of WAX! Yes, a "wax motor". Before the computer goes into spin, it sends 120V to this motor. The electricity heats the wax and it expands. As it expands, it pushes a plunger forward. This plunger trips both the door lock AND the switch. This sends the signal to the door light AND the computer saying "I'm locked! Go ahead and Spin!" When the cycle is complete, the computer drops the voltage to the wax motor. The wax cools off and contracts. This retracts the plunger... opening the door and shutting off the light. So... if this light stays on, the plunger is still extended and can be overridden using the rip cord. If this happens again, let me know and I'll step you through disassembly and replacement of the wax motor.

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Anonymous

  • 290 Answers
  • Posted on Nov 25, 2007

SOURCE: Door will not lock to start wash cycl

This sounds like a classic door lock problem. There was a design change in the lock assembly because of numerous problems.
You say you had the door replaced, did they replace the lock assy also?
The control puts power to the wax motor that operates the latch. As the door locks, the latch activates the lock switch that tells the control the door is locked.
What kind of reading are you getting on the lock switch?
Thanks/Mike

Anonymous

  • 4 Answers
  • Posted on Dec 13, 2008

SOURCE: Whirlpool AWM8121 ?door open? light flashing

I had the same problem about a year ago, I replaced the door switch but didn't fix it, I found the brushes in the motor has worn out - Replaced the brushes and fixed the problem.

Anonymous

  • 1 Answer
  • Posted on Feb 24, 2009

SOURCE: door locked light flashing when door is closed

push on the door where the lock is... it may not be fully locked.

mp10257

  • 2 Answers
  • Posted on Apr 16, 2009

SOURCE: Maytag front loader washer--door won't open but lock light off

Open the soap dispenser. Look down in front of the fabric softener dish.
You should see a yellowy-green plastic cord (like weed-whacker line). Pull it.
The door should open.

If you don't see the cord, remove the four screws that hold the dispenser lid in place to find it. Just don't lose it when you put the cover back on.

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My May tag Neptune washer stopped draining. I think my son jerked the door open while water was still in it. The door shuts but the lock door light doesn't come on hence the washer want start.

door switch is damaged and will need replacing should not be able to open the door in use. machine will only work when it knows the door is locked.
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I started a load of laundry and a moment later remembered I wanted to add something, I paused the washer, waited for the door to unlock, i added an article of clothing , but the door would not lock and...

You can manually release the door lock by taking off the dispenser assebly holder (bezel) on the top, left, and pulling on the door lock release cord you will find inside.




Richard Roth

The FixYa Team

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Im having trouble with my maytag neptune tl washer it wont finish the spin cycle

Please see the following Whirlpool / Maytag service manual for Neptune washers.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.



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My Maytag Neptune stackable model number mle2000ayw wont spin nor will the door lock light go on

Hi,

If the door lock light is on then is might be the "door lock enable spin switch" the plunger at the opposite end from the wax motor is not fully depressing the switch.

In the stackable it is just behing the door lock.

Remove the two middle covers (2 white phillips screws and one hex head screw on the middle of lower cover by the wires)to test place a few layers of masking tape on the end of the plunger and cycle the machine. Might also be a weak Wax motor (dark brown in color)

To be safe replacing both the things would solve your issue,

If you need furthur assistance, You can leave me comment, i may help you

RNJ VINOD KUMAR
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