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This pushchair looks like mine and Iam selling the bit"s for spares as the chassis is broken ,I have a set of staps in good condition if your interested ,I am in York 01904637432.(there black in colour).
I have a shuttle to and on the side of the handles there is things you pull up, two fingers each side and pull upwards its quite hard then push the pushchair forward,easy once you know how .Hope this helps.
I sent an email requesting the spare parts to Bertini in Australia and they forwarded my email to Mr Fisher in Germany to help me. Mr. Thomas Fisher was very helpful in providing me the spare parts I needed for my Bertini stroller (hub caps and tire clips). He has a company and is responsible for sales and service of Bertini strollers in Germany, but he shipped the parts for me to the USA-Florida.
hi I think I could help I bought a bertini shuttle as well if you stand behind the pram on the right run your hand down the right side of the hood there is a push up lever there mine is grey ok you need to push the grey? lever but also on the left and right there is a black lever you must push up al together hope this helps good luck from debbie