Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive Logo
Posted on Jul 09, 2009
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

External Hard drive wont show files or name

I pluged my external hard drive in today and the computer did not recognize it like it wasnt there. I tried a few usb cables and sometimes it would come up, other times not. When it does come up in My Computer it doesnt have a name anymore, just a drive letter. When I click on it all the files that were there are now gone.

The hard drive itself seems like it's working fine. It spins and doesnt sound bad. The lights flash when I plug it in. But I cant access the files and none show up. When I try to drop a new file in I get an error message that says: Cannot add or replace (filename): Cannot find the specified file. Make sure you specify the correct path.

This happens when I try and drop any folder onto the external hard drive. The computer seems fine and the external HD seems fine. What's the problem?

I have a lot of important files for my business on it that I stupidly did not back up recently so now they are all outdated.

2 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 23 Answers
  • Posted on Jul 10, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: May 01, 2009
Answers
23
Questions
0
Helped
16557
Points
59

Even though you may hear the motor turning in your external drive the drive may not be able to read the information on the platter(s) because the arm isn't working. This cannot be fixed; you'll have to buy another external drive.
There are services that can retrieve the data on the broken drive. Google "data recovery services" and prepare to spend big bucks.

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Hot-Shot:

An expert who has answered 20 questions.

  • Expert 112 Answers
  • Posted on Jul 12, 2009
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Hot-Shot:

An expert who has answered 20 questions.

Joined: May 13, 2009
Answers
112
Questions
0
Helped
49986
Points
362

Have you tried using ext hdd on another computer?

I suggest running diagnostics ASAP. Many can be found on the internet for free or fee.

Top 7 Free Hard Drive Testing Tools

Manufacturer's Test Utilities

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Dvd recorder hard drive not recognized when used as an external

Open Start menu
Click the right mouse button on Computer
On the pop out menu click on Manage
In the left hand menu click on Disk Manage
Your drive should show here if it is plugged in.
Delete all partitions
Now create a partition, format it how you want.
0helpful
1answer

Does not allow transfer of files or pictures

Plug the external hard drive into your laptop or desktop computer.

Most external hard drives do this through a cable connecting the hard drive to the USB outlet on a computer.


Plug your external hard drive into a wall outlet if it receives power from an AC adapter rather than your computer.


Click on the "My Computer" icon on your desktop, and open the external hard drive.

It will be located under the USB connecting drive, which is labeled with a letter ranging from "E:" to "K:".


Open the folder on your external hard drive where you would like to save the photographs.

usually in my documents my pictures or if you want to save them to a specific spot so as not get them mixed up.


Create a folder if one is not present right click in my documents select new folder and name it lets say my pics 1


Move this window to the bottom right corner of your screen to be used in future steps.


Open the folder on your home computer where the files are being stored that you wish to transfer to the external hard drive.


These may be on the desktop, in "My Documents" or elsewhere in your computer.

If you are unsure where they are located, you can always search for them by file name by going to "Start" then "Search."


Right-click on the photo file, and select "Cut."


Click on the window showing your hard drive files to bring it into use on the screen.

Right-click on the white space in the window where you would like to transfer the files, and select "Paste."


Your files have now been deleted from their original location and transferred to your external hard drive in the folder you selected


hope this helps


0helpful
1answer

External hard drive won't show files

If it behaves like this for multiple computers with multiple operating systems, I would think that the problem is with the hard drive or with how the files were stored. I would recommend trying a free recovery utility:
http://www.piriform.com/recuva

If this does not work, there are professionals who can do this service for you however it is generally expensive.
As a last ditch effort, boot your computer from a free Ubuntu CD (http://www.ubuntu.com/download/ubuntu/download) and see if it recognizes your files.
0helpful
1answer

Got a Sumvision External 2.5 Hard drive for over a year now and today i pluged it in as normal and got the following error messages - using windows 7 also tried it in XP and it doesnt recongise the hard...

Hook up that external hard drive to another computer that you know for sure the USB ports work properly. If you still get the same error message or the drive is not recognized then that means the hard drive is bad.

If the hard drive is recognized properly and you can access the files then that means its an issue with the operating system.
0helpful
1answer

My WD external hard drive does not stay recognized on my computer. When I first plug it in it makes the ding/beep noise and shows up on "my computer" but after a few seconds it makes the ding/beep noise...

Try the hard drive on another computer to see if it is the external or a laptop interface problem. There are EIDE/SATA to usb adapters that you can connect a hard drive to that the computer will then read as an external hard drive. The problem with external HDDs is the usb interface built into them, these are mounted on controller cards and that is ususally where the failure occurs.
0helpful
1answer

How do I view the files in my LaCie backup folder? The show hidden files/folders option is checked and I still can't see anything.

It appears you have an external hard drive. It should connect to your computer with a USB cable. Make sure the external hard drive is turned on and running before you connect the usb cable to the computer. Some external hard drives have an on/off switch and some do not. you can hear it running if you put your ear close to the case.

When you plug it in, wait a few minutes and the computer should indicate that it has recognized it. (sometimes this does not happen) In any case, after a few minutes, open My Computer (Computer, in Windows 7) (sometimes referred to as Explorer- NOT to be confused with Windows Explorer which is an internet browser). You should see a list of recognized drives including your external hard drive. Doubler click on it and you should be able to see your files.

If it doesn't show in Explorer, the computer might be trying to assign a drive letter to it that is already taken. To fix that, go to Control panel, Administrator Tools, Computer management, Disk Management. You should see your external drive listed and you can assign an unused drive designation to it there. You should then be able to go back to Explorer and see it. You might have to refresh the Explorer screen.
0helpful
2answers

External hard drive isn't recognized!

try pluging it into a different usb port try a different cable if they all do not work then the partision table has been damaged and the drive will have to be reformatted
0helpful
1answer

My compure wont recognize my external hard drive.

check if your external hdd connect to the pc.. cables is important..
0helpful
1answer

External Hard Drive will not show up. Tells me to format it.

I have a Western External Hard Drive 320 and when I plug it in the computer will recognize it and allow me to access my files but after a short while if I go to click on a file t open it the WD 320 will click off for a minute and then reappear in the auto run mode.
Not finding what you are looking for?

818 views

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Sean Wright
Sean Wright

Level 3 Expert

2045 Answers

Paul Bade

Level 3 Expert

1818 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...