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Are they new?
If they are new they might have some troubles... you should go to the palce you buy them and make valid your waranty.
If they are used they might have some damanged component.
You will need to buy another power cord for the exact model of your laptop. You can either find it in local computer stores, or you can search for it on ebay.com (usually search by laptop make & model, & usually buy from a top seller).
I used two thin putty knives this morning to open the monitor case. First, unscrew the four screws at the back. Then insert a putty knife into the small crack between the front bezel and the monitor shell. Carefully work you way around and wiggle the putty knives. Note that the front buttons are attached to the thin black edge at the front, and there's a thin cable at the bottom. Don't damage that. You can take off the back shell though.
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