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I can't get my computer to connect with my sansa says there is an error. how do i fix it

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It happens in few versions of SANSA due to memory misconfiguration. Try updating the software of the player which should fix the problem.

Posted on Jul 10, 2009

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1helpful
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Hello, the problem that I have with my SanDisk 2 GB MP3 player is that now, whenever I try to put songs on it, I get a message that "the device has stopped responding" or "the device does...

Try and reset the player first, If this does not fix the problem, Click this link to down load the Sandisk updater program to run a firmware update...Updater... Resetting the device: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
Next time you need to delete files heres how. --
There are two ways to delete files on your Sansa player. You can delete them from the player directly or using a PC.
METHOD 1 - Delete files directly on the device 1. In playback mode, press the Submenu button. 2. Select Delete.
METHOD 2 - Delete files using a PC For all other Sansa players: 1. Connect your device to the PC. 2. Select Open device to view files using Windows Explorer on initial connection. 3. Locate the folder where your files are stored. 4. Click to select the files you want deleted and delete the files.
NOTE: If songs still exist after deleting, you may need to switch USB modes from MTP to MSC or vice versa. See this tip HERE
Capacity issue This error occurs when a Sansa player is almost filled to capacity. A Sansa player can NOT be filled to full capacity. (i.e. you can't put 2GB worth of songs into a 2GB player)
The player needs the extra capacity to create and maintain a "database", a database holds all the information such as playlists, recordings, song information, etc. The larger the amount of songs, the larger the database gets.
To resolve this capacity issue, you have to delete contents on your Sansa player using a PC.
STEP 1 - Delete files on your player 1. See first note on how to delete files on your Sansa player using a PC.
FAT corruption This error also occurs when there's a file system corruption in your Sansa player.
To resolve this issue, run error-checking to fix errors in your device using a PC
STEP 1 - Connect the Sansa player to the PC in MSC mode
STEP 2 - Run Error-checking to check and fix errors 1. Double-click on My Computer (Computer for Windows Vista). 2. Right-click on the drive letter associated with your Sansa player and select Properties. 3. Click the Tools tab and select Check Now. 4. Click both check boxes under Check disk options. 5. Click Start
If an error occurs while plugging in the player to the PC and some files are missing in the player, the database might be corrupted. To resolve this, you will need to format your player.
NOTE: Formatting will delete all files in the device. Your data (music, photos etc) is NOT recoverable.
0helpful
1answer

Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...

Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......
0helpful
1answer

Sansa e250 MP3 Player: won't play any music or change to any other format...

Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ........
3helpful
1answer

My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?

See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit
6helpful
1answer

Sansa fuze FAT error

Plug your Fuze into your computer. Open "My Computer," right click your Fuze and click "Format," a window will pop up with settings on how you want to format it, make sure it's set to FAT, then click "Format."
1helpful
1answer

I'm trying to charge my Sansa MP3 player but am getting and error USB Device Not Recognized Help PLEASE!!!!

Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier I used my friends labtop it worked USB 2.0
0helpful
1answer

(Sansa 2.0 GB e250R) Player shows an empty database...

DO YOU GO TO YOUR COMPUTER ICON ON YOUR COMPUTER AND THEN PLUG IN YOUR SANDISK SANSA AND THEN DRAG YOUR SONGS TO IT BECAUSE THAT IS WHAT I DID AND IT WORKED
0helpful
1answer

How do i fix my sansa

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor
0helpful
1answer

My computer doesnt recognize my sansa

their are over 11000 problems with this sansa 4GB player. IT is strongly recommended not to buy this ...My screen frozen, computer undection USB, songs deleted by itself, something error.and ETCCCCCCCC>.. latino, ur right, try reseetinn it , then unistall drive..might fix the problem..good luk ..
0helpful
2answers

Computer will not recognize

Did you check in Device Manager to see if the device has any errors listed? With the device connected Right Click on Computer>Properties>Hardware Tab>Device Manager button. Check for any red or yellow errors on the Sansa device. If there are errors, right click on it and select uninstall. Disconnect the device and then reconnect it to your computer. If thats not it, do you have Administrator Rights on the PC? If not you will need to switch to Administrator account and follow the steps at the top. You can add to this question for more assistance. Best of Luck.
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