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It is limescale. Basically your steamer takes water and boils it dry and turns it to steam. Any minerals like calcium in your water is left behind as rocks or flakes.
It should be descaled once every couple of years. You can do it fast with a product like CLR, or overnight with white vinegar. Fill it up and leave it, next day, turn it on and get it hot, but not boiling. Turn it off and leave it to cool. Empty and rinse 3 or 4 times.
you sure on the model number as it is not in http://www.sav.rowentausa.com/Pages/instructions.aspx
suggest re checking the reference number as shown on the web page at rowenta it may be different and searching for it in the web page as I am having hard time finding anything for DW1040
To troubleshoot something like this.
1. make sure it's plugged and the outlet is working.
2. Is it getting hot? If not, either the heating element is burned out or not getting power.
3. If it is getting hot check the steam ports for calcium build up (run straight vinegar through it)
Tap water contains minerals/chemicals, whether it's from a well, or from a city source. When water is heated to steaming, these minerals, precipitate out of the water and form deposits. Use some vinegar. The mild acid will help loosen the deposits... and from now on use distilled water.
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