Question about Mitel 5330e IP Phone 50006476
I have a Plantronics CS520 wireless headset. The Plantronics tech said there should be a button or a code on the mitel phone that should allow my headset to answer a call without having to lift the mitel handset. I am not finding any such thing.
A headset button can be added to the phone that when pushed will activate the headset port on the phone. Once added the light will light when headset mode is active. This button can be added through the multi-line set key assignment for in the mitel. I would also suggest added a release button at the same time as the release key would be used to disconnect a call in headset mode.
Posted on Mar 29, 2015
I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.
BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.
Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.
How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.
The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.
Posted on Apr 22, 2011
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