Anthony
Go to Motorola Support Find Answers Motorola Mobility Inc . register your device and then you will find FAQs to do an external reset. If you are not sure on your model. Press *#06# in your dialer and then enter the number that pops up into the I don't know option of the site and it will help you identify the model.
Ce0168 is wireless certification that many phones gave printed on them.
Reply back. We'll help.
Mark
Motorola Support
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