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Water dispenser not working GE model GSH25JSX13

Unit makes ice but does not dispense water. Accessed water supply line connection behind front foot plate. Separated supply end from portion going into door. Closed freezer door, pressed water dispenser button, no water comes thru delivery line. Possible solution?

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Jerry Smith

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Do you hear a slight buzzing when you try to get water?? If yes, you may have a frozen water line inside the freezer door. GE had some problems with those models. They offer a heater kit that has to be installed in the dispenser area of the freezer door. Once installed, in about a day the water line should be defrosted enough to dispense water again. If you don't hear that buzzing sound when trying to get water, you could have a bad inlet valve which is at the lower back of the refrigerator where your house water line hook to the refrigerator.

Posted on Mar 06, 2015

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1 Answer

Fridge's water dispenser continues to run


Hello John;

My name is Peter. I am a retired field service refrigeration technician.

Neither your ice maker or water dispenser work off your main control board.

There is only one reason that the ice maker will not fill and you water dispenser does not shut off immediately after the contact switch disengages.

Your problem is low water pressure. You have a bad water valve.
After time the water valve seals fail, metal form the water line or corrosion plugs the water supply valve. You need at least 60 PSI water pressure to shut off the water dispenser solenoid valve and at least 60 PSI to open the ice maker water valve and fight the long fill tubing resistance.


Check - Pull your unit out where you can get behind it. Turn power off to your unit. Turn the water valve off. With towels under the unit water connection and a large bucket ready, disconnect the water supply line. With the water valve shut off you will probably get a steady stream of low water flow. The valve is bad. If not, open the water valve with the water line in the bucket. Is the water flow 60 PSI? Probably not.

Use a hair dryer to completely dry the solenoid valve and electrical area before you plug your unit back in

You need to replace the valve.

Before you do the above. Just in case you move your unit check for a bend or closure in the water line.

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2 Answers

The water dispenser and ice cube maker stopped working


Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.

disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad


Try swapping the wires on the dual water inlet valve. It’s on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

Apr 25, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE GSS22JFMC when I press the water button it leaks


That's where the water line runs to get to the dispenser. You may have to remove the cardboard backing to see it. The line runs from the water inlet valve. That's where the supply line from the house connects to the fridge. One line goes up to the ice maker and the other goes over to the fridge side where it goes inside the fridge behind the crisper to a reservoir where the water is chilled before it goes to the dispenser. Look for the water coming out when someone else tries the dispenser. Look for a fitting that has come loose.

Oct 02, 2009 | Refrigerators

1 Answer

No water, no ice-LG LFD21860ST


Sound like a water supply problem, as both get water from the same source. Both valves are connected to the water line that supplies water to the frig, in the back, bottom, behind the cardboard cover. Make sure the water valve is on for that line. The noises indicate thew valves are probably working, but are not getting any water.

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1 Answer

Water is not dispensed but icemaker is working


It's more common to be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws
If it doesn't come out then disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If the water comes out then check the reservoir.It's behind the crispers in the fridge.

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2 Answers

Water dispenser does not dispense water. the ice will dispense But any ideas would be appreciated and i am not the best fix-er-upper but can understand easy and simple steps. Model number of fridge is (GE...


Several possibilities. Clogged water filter (can be eliminated if you dump the ice bucket..if it makes two more batches of ice it's not the filter). Frozen water container (behind lower refrigerator drawers) or bad fill valve behind the refrigerator where the water line goes in. Likeliest is water valve.

Final possibility is a frozen water line inside freezer door. This would NOT be desired nor would you be fixing it yourself. Good Luck.

Aug 24, 2009 | Refrigerators

1 Answer

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So the dispenser is getting water. Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

If the valves clicks but water doesn't get to ice maker the fill tube can be stopped up with ice.The water inlet valve on the back of the unit where the water supply comes in can have a slow leak and will cause ice to buildup and block the fill tube. Disconnect the ice maker line from the valve and watch to see if it has a slow drip. It doesn’t take much to eventually block the fill tube.

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1 Answer

In door ice dispenser does not work but the water dispenser does.


check to make sure there is water or ice in your ice maker tray. If none then problem is usually a water supply issue to the ice maker. Behind the frig are the water supply inlet valves. One is for the water dispenser in the door. THe other is for the ice maker. However when one goes bad they both are replaced as one unit. Also Check position of fingers in ice maker. If not in a vertical position then try to reset the ice maker unit and worse comes to worse, replace it with a new one.

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Had the same problem. No water to the dispenser. After removing the grate at foot of refrigerator was able to get water to bottom of tube. Careful with the funky little coupling, push the white ends inward to disconnect. Turned off refergerator for awhile and used a blow dryer to warm up the dispenser area from the outside. Be careful not to damage plastic by over heating. Also tried to warm the exterior of door but not sure if that helped. Used a hand activated vacuum pump on the water exit spout. Took a long time but evidently the water just prior to the spout had frozen. Had run a small metal wire up the tube from the bottom and it went nearly to the area of the dispenser so I don't think there had been any ice except at the area around the dispenser spout.
Hope this helps.

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