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Are you using third party ink? make sure your ink is xerox OEM. This will clogg up the inkjets and ruin the print head for ever, If you have always used the third party ink then you might want to get a new print head. . If you have used xerox ink then It sounds like the magenta reservoir has spilled over the cyan. This is caused by moving the printer and not waiting for the cool down procedure. Also you might want to change the print head wiper. If the print head wiper is over used it won't clean the print head properly and what that causes is for ink to build up and causes smudge. also make sure the drum maintance kit is still in good shape. (its the yellow roller on the right side of the printer. Well hopefully this helps .
make sure your printer printed an initialisation or alignment sheet once you installed the new cartridge. you can try a partial reset of the printer and check if the printer prints fine,also there is an option of cartridge calibration in the printer properties or the printer software installed in your computer
Take some paper towels, fold them in half, spray them with alcohol FREE glass cleaner and set your color cartrige on the paper towels and let them soak for thirty minutes or so. DO NOT USE ALCOHOL it sets the ink. also clean the thin plastic strip in the back of the print heads this is the encoder strip and it tells the print heads when to dispense if this is dirty from overspray it will affect your print quality. Use q tips and the same alcohol free window cleaner.
1. Took out the color ink cart and clean the copper contacts of the ink cart with cotton swab, make sure that you do not touch the silver nozzle .
2. Try new ink color ink carts as someime this issue came up when the ink carts are about to finish up.
3. Replace the ink carts and do not us a refill ink.
You could try doing an alignment which i think is a maintenance option on this machine. You should find it in the driver options.
You could also look at my previous posts about under head cleaning. Look here -> http://www.fixya.com/support/t137335-problem_print_outs_from_printer