Question about Motorola Mobility MOTOKRZR K1 Cellular Phone
PROBLEMS WITH MY PHONE. THE BATTERY DIES THE SAME DAY AND SOMETIMES IT READS UNAUTHORIZED CHARGER. ALSO SOMETIMES WHEN CHARGING THE LIGHT FLASHES ON AND OFF. ALSO MY PHONE FREEZES ALOT. AFTER HAVING MY PHONE FOR 1MONTH AND 1 WEEK I TOOK IT BACK TO VERIZON IT WAS TO LATE TO EXCHANGE IT SO THEY SAID THEY WOULD FIX IT. THEY TOLD ME THAT FOR SOME REASON THAT MY PHONE HAD OLD SOFTWARE IN IT AND THEY UPDATED MY SOFTWARE SO EVERYTHING SHOULD BE FINE. DONT KNOW WHY THERE WOULD BE OLD SOFTWARE WHEN I GOT THE PHONE RIGHT WHEN IT CAME OUT?? THIS DAY 4 MONTHS LATER I AM STILL HAVING THE SAME EXACT PROBLEMS. I DONT KNOW WHAT ELSE TO DO?? ITS A PAIN TO KEEP ON GOING BACK TO THE VERIZON STORE ALL THE TIME WHEN THEY CANT FIX IT. I FEEL LIKE I AM STUCK WITH THIS PHONE FOR ANOTHER 1 AND 8 MONTHS. I WISH THEY WOULD HAVE JUST EXCHANGED IT FOR A TOTAL DIFFERNT PHONE SINCE I PAID $150.00 PLUS A 2 YEAR CONTRACT WITH IT BUT THEY SAID I MISSED RETURNING IT BY 1 WEEK. I HAVE READ SO MANY MESSG BOARDS AND IT SEEMS THAT ALOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. THANKS LISA
Here's a suggested fix. It worked on my K1m. Maybe it will work on yours.
First off, get the latest version of Motorola Software Update.
Then, put the phone in bootloader mode by pressing and holding the * and # buttons while the phone is off and then turn it on while you remain holding the * and # buttons. If the bootloader starts, you'll see a motorola logo on a blue background.
Once you have that screen, plug the phone into your PC with the usb cable, open and run Motorola Software Update.
It should run through the update process and fix the problem.
Posted on Jun 21, 2008
I've had the same problems with my phone and with Verizon not standing behind the product they sold to me. Basically you're stuck with the phone until 6 months before your contract ends (when you can upgrade your phone). Every few months I go to Verizon for a software upgrade which helps with the freezing problem. Also make sure your txt messages dont exceed a total of 100 messages, as this will cause the phone to freeze and have delayed key response. As for the battery, there was a battery recall so I suggest exchanging your battery. Also try charging it with the phone powered off. And dont charge overnight as the battery will overheat and creat a bubble that dramatically reduces the battery life. They'll probably charge you for a battery if that happened (they did to me).
Posted on Jun 14, 2008
It's a combination of two problems I just found the fix for.
First, mine didn't work correctly at all, buttons on face didn't light up. Banner on top of outside display would crash, Menu was slow, etc.
You have to go to motorola.com and go to support for your phone and update it, either via USB or the internet.
Also, I heard that Verizon is doing an internal recall on these phones for poor battery performance. You should do this update first though, it may fix your issue, mine wouldnt' hold a charge for 1 day until I did, because it randomly cycled the display on for no reason until it ran out of juice.
Posted on Apr 18, 2008
This seems basic but, how many text messages, call history, and pics have you stored on your phone? Try loading them onto your computer either by e-mailing them or downloading them. If the phone is Verizon, dial, *228, send 1 might help.
Posted on Apr 04, 2008
I suggest you return to the store and insist on a new phone. make a stink!! a new phone that freezes a lot is defective. just don't take no as an answer.
Posted on Mar 31, 2008
I wish I had checked this blog before buying my new phone. I had mine for less than a week, and was losing 3 bars after talking for less than 40 minutes. It was virtually drain even when I wasn't on the phone. I took it back to Verizon and was switching it with another brand of phone when they determined it had a bad internal charge port? Or something like that. I have since changed it out for a new one and so far, so good. I have noticed that if you connect to verizon through get it now, or anything like that though, it drains it faster. I have also turned off my location except when I am using the navigator. That seems to help. It seems to me that with everyone having this issue, Motorola should recall the phone or replace it for free. I am not sure why Verizon is having people return it, or upgrade batteries. They even admit the battery life is not as good as other models. Seems crazy to me.
Posted on Mar 02, 2008
Take out the dead battery out of your phone and quick charge it using a universal charger. then put the battery back on your phne and turn it on. then thats the time you can charge your phone. The problem with motorola battery is that once it completely drains and turns off, you wont be able to charge it again. That also happened to my moto V3.
Posted on Jan 19, 2008
I will suggest trying another battery if you have an spare, or get one on ebay. It really sounds like an battery issue, i had it on a moto v323i which has the same type of battery. those BT50 and BT60 batteries tend to die.and the phone charging memory chip won't recognize that there is a battery attached and it will just stay blinking or flashing, and if it charges it will not charge all the way. if possible try another battery to confirm the dead battery issue.if no success reply back to this message. meanwhile i will check my old files for a solution on repairing dead batteries.
Posted on Jan 13, 2008
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