Question about Motorola Mobility MOTOKRZR K1 Cellular Phone

8 Answers

KRAZR K1m STUCK WITH A NON STOP PROBLEM PHONE HELP!!!

PROBLEMS WITH MY PHONE. THE BATTERY DIES THE SAME DAY AND SOMETIMES IT READS UNAUTHORIZED CHARGER. ALSO SOMETIMES WHEN CHARGING THE LIGHT FLASHES ON AND OFF. ALSO MY PHONE FREEZES ALOT. AFTER HAVING MY PHONE FOR 1MONTH AND 1 WEEK I TOOK IT BACK TO VERIZON IT WAS TO LATE TO EXCHANGE IT SO THEY SAID THEY WOULD FIX IT. THEY TOLD ME THAT FOR SOME REASON THAT MY PHONE HAD OLD SOFTWARE IN IT AND THEY UPDATED MY SOFTWARE SO EVERYTHING SHOULD BE FINE. DONT KNOW WHY THERE WOULD BE OLD SOFTWARE WHEN I GOT THE PHONE RIGHT WHEN IT CAME OUT?? THIS DAY 4 MONTHS LATER I AM STILL HAVING THE SAME EXACT PROBLEMS. I DONT KNOW WHAT ELSE TO DO?? ITS A PAIN TO KEEP ON GOING BACK TO THE VERIZON STORE ALL THE TIME WHEN THEY CANT FIX IT. I FEEL LIKE I AM STUCK WITH THIS PHONE FOR ANOTHER 1 AND 8 MONTHS. I WISH THEY WOULD HAVE JUST EXCHANGED IT FOR A TOTAL DIFFERNT PHONE SINCE I PAID $150.00 PLUS A 2 YEAR CONTRACT WITH IT BUT THEY SAID I MISSED RETURNING IT BY 1 WEEK. I HAVE READ SO MANY MESSG BOARDS AND IT SEEMS THAT ALOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. THANKS LISA

Posted by Anonymous on

  • 17 more comments 
  • daitryanna Dec 29, 2007

    my battery will not hold a charge.The phone is new,and has only been fully charged once. We bought the phone on ebay. When the phone is plugged up to the charger, it flashes and will not charge. I am unable to turn the phone on.

  • RyanZ Jan 12, 2008

    I have the exact same problem with the freezing. I also paid $150 and am stuck in a two year contract. The phone sucks.. I also don't know what to do.

  • syllie Jan 18, 2008

    I am having the same exact problem with my phone. When I try charging it it says unauthorized charger. If I try messing with it it'll read charge complete, but as soon as I take it off the charger it dies. It is such a hassle I'm paying for a phone I can not even use. I took it back to Verizon and was told I had to go through insurance cuz I had the phone over 5 months. I called the insurance and they suggested I return the phone and they would send me a new one. Which I had to pay $50.00 for after I had just bought the phone 5 months before that. They said it may have had to do with dropping the phone. Well after receiveing a replacement from the insurance company I am still having the exact same problem with the insurance replacement phone. It is so annoying!!

  • yznhymer Jan 18, 2008

    I'm having charging issues as well. My new unlocked ebay red and gold krzr k1 phone would not charge with the ac charger. I was able to charge it on my puter. It also took a charge from the car charger. Today it is not taking a charge from any source. When I check the battery meter, it reads O, as if there is no battery there when the charger is plugged in, but it reads 2 when no charger is plugged in. The green lcd icon on the front lights up, and the battery icon flashes solid red on the screen... but not the same kind of flashing battery icon with bars you see when its charging properly. I had similar issues with a second phone, same battery. The AC charger charged up another device just fine. So I'm thinking battery too... waiting for one in the mail. Other than that I am stumped. I hope its not the phone; I really like it.

  • Anonymous Mar 06, 2008

    Full charge lasts less than 12 hours, phone freezes.

  • BONEY1987 Apr 01, 2008



    i have some of the same problems. my phone freezes up especially when i get a txt message. the screen goes blank and the only way to make it work again is to take the battery out

  • Anonymous Apr 22, 2008

    My daughter had the same problem with her phone. The first visit to Verizon they took out the battery and recharged and it worked for about a month then the same problems....This time we took it back and we were told that there was a recall on the battery. They replaced it and THAT problem disappeared and now the display goes black. Verizon would not replace it since it was out of warranty by 1 month, so they did give us another one for $50.00. My question is Why isn't Motorola held accountable for producing such a problem phone?

  • Anonymous May 02, 2008

    dude i have the same damn thing.

    its pising me ff.

    if had the same phone replased twice and have to again really soon.

    so.

    yeah

  • Anonymous May 08, 2008

    Same problem- my phone won't hold a charge even long enough for me to make a 5 minute phone call, and it keeps telling me unauthorized charger. It also freezes periodically, and often can't manage to send picture messages. This is my SECOND phone- the first one crashed completely before the warranty was even up. The Verizon Store replaced the first one with no problem, but I'm just about to head to the store to replace this one. It sounds like I may have a problem with that! I don't even want this phone anymore, not when I have to replace it every six months!

  • vs4424 Jun 17, 2008

    Same issue with battery. I charge it at night and then take it to work during the day. I don't talk but 5 minutes on it at lunch and maybe send 5 text messages a day (which I then delete because I was told the "freezing" problem was due to the fact that for any phone you are only supposed to keep 25 messages saved MAX). As stated, I had a problem where it froze whenever I tried to go into any application at all. They said that was due to text messages bogging down the memory. Which after I delete them, daily, I seem not to have the issue. But I also got the "Unauthorized charger" message AND the front screen gives me a half-n-half of a picture and then the time display information when it is closed. And now I am having trouble getting calls and text messages and sending text messages even when I have full bars for reception. This phone is ****. And they know it, but they won't do anything about it.

  • hockey15_21 Jun 26, 2008

    when i go to play my music on my phone it wont play becasue theres a red bar that stops the music from playing and *** only plays for about 30 sec out of 3-5min of the songs and when i click on update my lisence it says

    "error, incorrect header iformation"

    andi dont kno how to change it!!!!!

    and it also says my subscription code is 400 I DONT KNO WAT THAT MEAN!!!!

  • junk240 Oct 14, 2008

    Not only did I have that problem once where the phone would loose battery life after a few minutes, but a total of 4 times. I had to actually go to the store a total of 6 times where as not only did I have battery issues but I also had issues where the phone malfunctioned and stopped working all together. The first time, Verizon changed the phone since it was under warranty but they actually ended up giving me a re-manufactured version which held up only till 2 weeks ago when the battery gave out for the 4th time. After that, I thought to myself that everything would be fine and dandee but i was wrong. All of a sudden my phone locked me out of sending and receiving any text and voice messages, locked me out of my calender and would reset and shut down when it pleased. I took it back once again to Verizon tech support and they could not do anything about it. Thank goodness that I live in an area where the insurance covers defective phones. So, here i go to call teh insurance co. and they helped and i got a new phone the next day. But you would think that would solve the KRZR HELL Problem. The replacement that was supposidly "NEW" also had issues and it seemed that the speaker was BLOWN and this one cut out the voice of the person as well. Luckily the people over at the insurance co. heard my complaints and finally switched me from my phone to another model.. THERE IS A PHONE GOD UP THERE!!!!! NO MORE KRZR!!!!

    I thought the phone looked nice, but if i would have known that it would give me so many problems I would have never switched! I would never wish or recommend this phone, not even to my worst enemies!!!!


  • Anonymous Oct 24, 2008

    The phone freezes up alot and there is no battery life. this is my 4th phone.

  • minnieminx50 Dec 04, 2008

    My warranty just ran out on my krzrk1m ,,called telus,,they tried to pass the buck that it was the way, time, place and how i made calls as to why my battery lasts not one day,,,,wont keep a charg,,,i bought two identicle phones yet mine is the bad one,,,telus refuses to put a new battery in it,,,,to bad so sad is there motto,,,
    i have two more years with this problem,,,,,signed up for three years with the bragging about what a good phone this is,,,yeah right! what can i do besides spending 50 dollars a year on this phone and maybe my other one also,,,karen


  • Anonymous Jan 23, 2009

    motorola krazr k1m got it froma friend and they dont know unlock code how do i master reset

  • urnickname Apr 19, 2009

    I had the same battery issue with my krazr so verizon made me pay for a new battery about 6 months ago. tech at verizon store told me i should do a software update but didn't act like it was a big deal and said i could just come back whenever to do it. phone was working with new battery so i didn't think to go back.
    last night my phone totally died.
    i was told by the verizon tech guy today that the memory in the krazr had basically overloaded because i had too many txt mssgs saved. he said txt mssgs, voicemail, pictures, music and the operating system for the krazr all run as a big bundle so if you save too much of anything it slows the phone way way down (which my ph was running really slowly). he said if I had gotten the software update there was a patch that pulled the txt mssgs out of that bundle and it wouldn't have died.
    He also said that there is nothing in the instruction book or online to tell me that i shouldn't have kept more than 50 txt mssgs. BUT they wouldn't give me any $$ towards a new phone. No discount or anything.
    I lost everything from my phone except my contacts. they gave me another krazr to use but wouldn't give me my old phone back even though it didn't work....not sure why i'm being penalized for their malfunction.
    they're holding my old phone at the store till tomorrow but is there anyway to get my txt messages off the old phone without the old phone? Or an easy way to transfer them?

    Any ideas you have would be great. I have some personal messages that are important to me that I really want back.

    Thanks,

  • maxkasten Apr 23, 2009

    I got a new batery and software update in November since then my phone has goten worce my batery does not last long and my PHONE FREEZES and goes to a white screen and sometimes it will just shut off all togather

  • Anonymous May 21, 2009

    Well phone my blanks out time and time and when I turn it on the screen comes up but when I press the buttons nothing happens.

  • donkan3 May 11, 2010







    Solution link . . . http://www.MOTOKRZR K1.com











    .

×

Ad

8 Answers

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Here's a suggested fix. It worked on my K1m. Maybe it will work on yours.
First off, get the latest version of Motorola Software Update.
Then, put the phone in bootloader mode by pressing and holding the * and # buttons while the phone is off and then turn it on while you remain holding the * and # buttons. If the bootloader starts, you'll see a motorola logo on a blue background.
Once you have that screen, plug the phone into your PC with the usb cable, open and run Motorola Software Update.
It should run through the update process and fix the problem.
Good luck!

Posted on Jun 21, 2008

Ad

Anonymous

I've had the same problems with my phone and with Verizon not standing behind the product they sold to me. Basically you're stuck with the phone until 6 months before your contract ends (when you can upgrade your phone). Every few months I go to Verizon for a software upgrade which helps with the freezing problem. Also make sure your txt messages dont exceed a total of 100 messages, as this will cause the phone to freeze and have delayed key response. As for the battery, there was a battery recall so I suggest exchanging your battery. Also try charging it with the phone powered off. And dont charge overnight as the battery will overheat and creat a bubble that dramatically reduces the battery life. They'll probably charge you for a battery if that happened (they did to me).

Posted on Jun 14, 2008

Ad

Anonymous

It's a combination of two problems I just found the fix for.

First, mine didn't work correctly at all, buttons on face didn't light up. Banner on top of outside display would crash, Menu was slow, etc.

You have to go to motorola.com and go to support for your phone and update it, either via USB or the internet.

Also, I heard that Verizon is doing an internal recall on these phones for poor battery performance. You should do this update first though, it may fix your issue, mine wouldnt' hold a charge for 1 day until I did, because it randomly cycled the display on for no reason until it ran out of juice.

Posted on Apr 18, 2008

catgirl65

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

This seems basic but, how many text messages, call history, and pics have you stored on your phone? Try loading them onto your computer either by e-mailing them or downloading them. If the phone is Verizon, dial, *228, send 1 might help.

Posted on Apr 04, 2008

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I suggest you return to the store and insist on a new phone.  make a stink!!  a new phone that freezes a lot is defective.  just don't take no as an answer.

Posted on Mar 31, 2008

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I wish I had checked this blog before buying my new phone. I had mine for less than a week, and was losing 3 bars after talking for less than 40 minutes. It was virtually drain even when I wasn't on the phone. I took it back to Verizon and was switching it with another brand of phone when they determined it had a bad internal charge port? Or something like that. I have since changed it out for a new one and so far, so good. I have noticed that if you connect to verizon through get it now, or anything like that though, it drains it faster. I have also turned off my location except when I am using the navigator. That seems to help. It seems to me that with everyone having this issue, Motorola should recall the phone or replace it for free. I am not sure why Verizon is having people return it, or upgrade batteries. They even admit the battery life is not as good as other models. Seems crazy to me.

Posted on Mar 02, 2008

Anonymous

Take out the dead battery out of your phone and quick charge it using a universal charger. then put the battery back on your phne and turn it on. then thats the time you can charge your phone. The problem with motorola battery is that once it completely drains and turns off, you wont be able to charge it again. That also happened to my moto V3.

Posted on Jan 19, 2008

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 38 Answers

I will suggest trying another battery if you have an spare, or get one on ebay. It really sounds like an battery issue, i had it on a moto v323i which has the same type of battery. those BT50 and BT60 batteries tend to die.and the phone charging memory chip won't recognize that there is a battery attached and it will just stay blinking or flashing, and if it charges it will not charge all the way. if possible try another battery to confirm the dead battery issue.if no success reply back to this message. meanwhile i will check my old files for a solution on repairing dead batteries.

Posted on Jan 13, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Htc amaze 4g (telus) My phone died after using it to take pictures on a mountain. After the phone died i tried charging it the orange led light would turn on for a few seconds then turn off. A few days...


This isdue might caused by a faulty battery or charger.

Try using another charger and see if problem exist. If not, try replacing your phone's battery.

Apr 08, 2017 | HTC Amaze 4G

1 Answer

Unauthorized charger


HimoronI

Could be you have a battery issue.

Mark
Motorola Support

Dec 26, 2009 | Motorola Mobility MOTO W755 Cellular Phone

2 Answers

MY PHONE WONT CHARGE. i HAVE TAKEN THE BATTERY OUT WAITED PUT BACK IN AND STILL AFTER SITTING EVEN FOR AN HOUR STILL NO CHARGE


the razr has multiple issues with charging...

the mini usb port for charging often breaks, does your charger feel loose?

the software sometimes gets worn out, it would help to know which software version you were on... you can check to see if you are on the most current s/w version with your provider (this could potentially fix issues if your phone is saying "invalid charger" or "unauthorized charger")

is your battery swollen? does it feel pudgy? test your battery by taking it out and putting it on a table flat and trying to spin it. if the battery spins easily, then it is no longer good.

also, most lithium-ion batteries only have a shelf life of about 365 charges. it will tell you the date of make on the battery, check it out. most batteries give you a one year warranty... each time you plug your phone in, it counts as a charge, so you should wait for your phone to only have one battery bar left (but do not let it die completely, cause this causes the battery's life to run out faster)

sometimes, rarely, but sometimes, the charger itself is bad. ask a friend to try theirs, or try your car charger. see if it works then.

good luck!

Nov 09, 2009 | Motorola Mobility RAZR V3m Cellular Phone

1 Answer

Unauthorized charger


change your battery and charger. tnx

Jul 28, 2009 | Motorola Mobility MOTO W755 Cellular Phone

2 Answers

Charging problem!!! PLEASE READ!


as i think that charger was not compatible to your phone so when you tried charging it the battery is dead bcoz of excess voltage than it normally bears with the compatible charger of ur phone ...
so this excess voltage has made the battery to be short circuited due to this may be the charging ic or the capacitor is gone ...
so i suggest you to take the cell to the near by technician and just have a check...

the only problem with all motorola phones is that it only charges with the charger with the desired voltage ... if the voltage of the charger is low then it will not show any response(i mean it will not charge but it will not cause any thing to battery as it is of less voltage than the desired voltage )
so i think the charger you buyed provides more than the desired voltage so the battery is dead .....

Feb 07, 2008 | Motorola Mobility RAZR V3i Cellular Phone

2 Answers

Charging


Its the battery.

You can try putting the battery in the freezer for 8 hours, then leave it at room temperature for 24 to see if it can be saved.





Best of Luck.

Oct 13, 2007 | Motorola Mobility RAZR V3

2 Answers

Samsung SGH-D500 mobile phone battery problem (I think)


IT MAY BE THE BIT THAT YOU PUT UR CHARGER IN TRY BUYING A DESKTOP CHARGER IT CHARGERS THE BATTERY http://www.eliteelectronics.co.uk/samsung_d500_Desktop_Charger.html I HAD THE SAME PROBLEM AND THAT FIXED IT HOPE I HELPED XX

Aug 31, 2007 | Samsung SGH-D500 Cellular Phone

5 Answers

Phone dies quickly after charging


It would be helpful to know just how quickly the battery is going flat, and I'm assuming there's no history of the phone having been damaged, but... Try swapping the battery for one from a friend's phone. If that cures the problem, you need to buy a new battery (they don't last forever). Otherwise, try charging the battery fully in a friend's phone using their charger, then see how long it lasts. If this lasts much longer, the problem is that the phone/charger combination isn't charging the battery properly. Mix and match chargers and handsets (mark which are yours before you start, or you will get mixed up) to identify where the problem lies. If the battery isn't old and tired, and the phone is charging it properly, then the problem must be that the phone is drawing excessive current. This could be because you've got it set up to do some power-hungry thing (backlight continuously on, playing MP3s or FM, promiscuously Bluetoothing or IR communicating, etc). Shut down all the functions you don't actually need at the time and see if that makes any different. Once you've eliminated all those, you're left with the liklihood that the phone has a fault which is making it draw excess current. Not good news, but at least you've eliminated all the other possibilities. A.

Jul 25, 2007 | Motorola Mobility RAZR V3

Not finding what you are looking for?
Motorola Mobility MOTOKRZR K1 Cellular Phone Logo

2,426 people viewed this question

Ask a Question

Usually answered in minutes!

Top Motorola Mobility Cell Phones Experts

Vernon Taylor

Level 3 Expert

6561 Answers

Jeff

Level 2 Expert

204 Answers

Harrie

Level 3 Expert

6740 Answers

Are you a Motorola Mobility Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...