Tracfone Wireless Alcatel A392G Logo
A
Anonymous Posted on Feb 26, 2015

My phone is asking me to enter PUK. What is that and how do I get back to my regular screen?

I was attempting to buy minutes and the screen for SOS came up. How do I get back to my regular screen?

1 Answer

johnny rebel

Level 3:

An expert who has achieved level 3 by getting 1000 points

Top Expert:

An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

  • Tracfone Wir... Master 10,875 Answers
  • Posted on Mar 11, 2015
 johnny rebel
Tracfone Wir... Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Top Expert:

An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

Joined: May 12, 2013
Answers
10875
Questions
0
Helped
2941786
Points
47944

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

Phone is pin locked sos calls only

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.
PUK codes can be obtained through the following ways - The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.
Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.
Jul 23, 2011 • Cell Phones
0helpful
1answer

Dont know puk or pin code called 2 # then was atempting to put lock &pin or pin code in . now no screen just enter .puk.enterd limit8 hidden # put in ok.then enter new pin, with ok or sos enterd8...

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.
PUK codes can be obtained through the following ways - The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.
Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.
Apr 16, 2011 • Cell Phones
0helpful
3answers

What do i do if my phone says puk on the screen and only sos ?

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.
PUK codes can be obtained through the following ways - The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.
Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.
0helpful
1answer

I was trying to check my pin code, and this screen popped up, it said 'Enter PUK code' and i tried to, AND i can't access my PUK code because i tried to send it to my phone but i can't get out of the...

Hi
PUK code is called as PERSONNAL UNBLOCKING KEY.
Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.
To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code for mobile phone.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.
While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code
DONOT enter the PUK code several times wrongly,It will block your sim card permanently.
This PUK code is FREE. You no need to pay any sum to get the PUK code
Thank You.
1helpful
1answer

My phone keeps asking for a puk code? And sos

it is possible that your sim card provider has locked your account because of several missed attempt to unlock the sim on a new phone. all you need to do is call your telco provider and ask help to reset your PUK code. Goodluck!
6helpful
3answers

MY PHONE SAYS PUK BLOCKED,SAYS CALL SOS.PHONE

see....note down your sim card number which is on the back of your sim.then from other phone call your customer care..and tell your sim number they will tell you the puck code now enter the puk code and your sim will start working...
Feb 18, 2010 • Cell Phones
13helpful
3answers

My LG KS360 web slider requires a PUK code!!

if you have a webslider just call 1300 555 002 and follow the prompts.You will talk to a real person and just ask for your PUK code they will tell you. :)
Jul 31, 2009 • Cell Phones
0helpful
1answer

How do i unblock puk

hi


if you contact 02 and ask them for puk code they will issue one over the phone and this will unlock your mobile .the puk is free .

dont enter any other numbers till you get a puk .


riz.
0helpful
2answers

Have correct puk code but phone will not unlock

SOS, means the wireless is not on, or your on emgency calls, if you enter the wrong password 10 times, your phone will be erased.

Try pressing * then the call key and entering again.
Not finding what you are looking for?

121 views

Ask a Question

Usually answered in minutes!

Top Tracfone Wireless Cell Phones Experts

Brad Brown

Level 3 Expert

19187 Answers

Ngoro

Level 3 Expert

3523 Answers

john h

Level 3 Expert

29494 Answers

Are you a Tracfone Wireless Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...