My Lexmark X85 keeps giving me Carrier Stall error and won't print. The carriage that holds the black & color cartridges seems to be stuck...tries to move but stops. What should I do??

Hi there

You should always mention the printer model as well as what operating system you use.

This is what i found on LEXMARK's website about your error, and it seems you have one or 2 faulty cartridges, or you are using compatible cartridges instead of Lexmark Originals:

Problem Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.


2. Plug in your All-in-One again and turn it on.


3. Uninstall and then reinstall your cartridges.


4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
   

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.


2. Use both hands to lift up the scanner unit until the scanner support holds it open.


3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.


4. Remove the color print cartridge.


5. Lower the scanner unit until it is completely closed.


6. If the error message reappears, replace the black print cartridge with a new print cartridge.
   If it does not repeat steps 1-3 and then go to step 7.


7. Reinstall the color cartridge and remove the black print cartridge.


8. Lower the scanner unit until it is completely closed.


9. If the error message occurs again, replace the color cartridge.


10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.


11. Lower the scanner unit until it is completely closed.


12. If you receive the error message again, replace both cartridges.

Hope it helps

Andre

1. Remove the print cartridges, and close the cartridge carrier lids.
   
2. Disconnect the power cord from the electrical outlet.
   
3. Reconnect the power cord to the electrical outlet.
   
4. If the button is not lit, press .
   
5. Reinsert the print cartridges.
   

If the error does not reappear, the problem has been corrected.
If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly.

1. Remove the print cartridges, and close the cartridge carrier lids.
   
2. Disconnect the power cord from the electrical outlet.
   
3. Reconnect the power cord to the electrical outlet.
   
4. If the button is not lit, press .
   
5. Reinsert the black (or photo) print cartridge.
   
6. If the error:
   
   • Reappears, replace the black (or photo) print cartridge with a new one.
     
   • Does not reappear, reinsert the color print cartridge.
     
7. If the error reappears, replace the color print cartridge with a new one.
   

The photo cartridge goes in the black cartridge carrier. Keep the color cartridge in the color cartridge carrier to continue printing.

Installing/Replacing your ink cartridges:
1. Open the printer, and then press down on the cartridge carrier levers.

2. Remove the used print cartridge or cartridges. 3. If you are installing new print cartridges, remove the tape from the back and bottom of the color cartridge, insert the cartridge in the right carrier, and then close the color cartridge carrier lid. 4. If a black cartridge is included in the box contents, remove the tape from the back and bottom of the black cartridge, insert the cartridge in the left carrier, and then close the black cartridge carrier lid. 5. Close the printer.

Sometimes the ink cartridge carrier won't automatically move to its loading position even when the printer is on and the cover is open. Follow the steps below:

1. Unplug the printer from the power source.

2. With the cover open, hold the solid white strip that connects from the carrier assembly to the ink cartridge carrier and gently slide the cartridge carrier to the center of the printer.

3. Remove the used cartridges.

4. Load the new cartridges. Close the cover.

5. Plug the printer back to the power source.

Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:

1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
   • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
     1. Clean the color cartridge contacts. Click here to see how.
     2. Reinsert the color cartridge into the carriage and close the blue latch.
     3. Close the printer and wait 10 to 15 seconds.
     4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
   • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
     1. Reinsert the color cartridge.
     2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
     3. Clean the black or photo cartridge contacts.
     4. Reinsert the black or photo cartridge.
     5. Close the printer and wait 10 to 15 seconds.
     6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.

Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Hello thanks for using Fixya

The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve the issue and clear the error message.

Step1. Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.

Step2. Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.Did the error message return?
Yes: Continue to Contacting Lexmark.
No: Continue to step 3.

Step3: Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.

Step4: Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, continue to Contacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.


I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below if it is helpful
THANKS & Keep Using Fixya

Customer Support SUPPORT"; //--> Print | Email | --> Link KnowledgeBase Product
Product
--> Lexmark Z615 Country / Region:
Country / Region:
--> United States Language:
--> Language:
English Need to download
a driver? --> Save my information--> Lights Flashing on the Lexmark Z815/ Z816 Color Jetprinter ID: ENUS17112 This document does not apply directly to your Lexmark Z615

1. First count the number of times the light on the front of your printer flashes.
2. Then refer to the table below for information about the error condition and recommended recovery procedures.
   
   Number of Flashes Error Condition Error Recovery 2 Carrier Stall:
   The movement of the print cartridge carrier has been obstructed. Remove any objects blocking the carrier path.
   4 Print Incomplete:
   The print cartridge carrier stopped in the middle of a print job due to obstruction. Remove any objects blocking the carrier path.
   12 Cartridge Short:
   The printer has detected a short circuit in a cartridge.
   1. Turn the printer off.
   2. Open the front cover.
   3. Turn the printer back on.
   4. Remove the color cartridge.
   5. Close the cover. If there are no flashing lights, the color cartridge is short-circuited.
   6. Remove the black cartridge and then reinsert the color cartridge.
   7. If there is no error indicated by flashing lights, the black cartridge is short-circuited.
   8. If you continue to receive an error indicated by flashing lights, both cartridges are short-circuited.

If possible, shut off the printer completely and manually move the ink carriage to where the cartridges can be swapped out. turn it back on and try again. try to see if some mechanism that holds the missing cartridge in place has swung down and is bumping into something, preventing the carriage from moving past a certain point.

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:95:0:0&framed=&docid=ENUS22722&relevance=0
Use the above link to trouble shoot the problem.

Error: "Carrier Stall" ID:470

To check the cartridge carrier:

1. Unplug the printer.
2. Move the cartridges to the left by hand and then take them out.
3. Try to print without the cartridges in the carrier. Do you still receive a Carrier Stall error message?
4. If not, put the cartridges back into the carrier and snap them in at the back. The message should no longer appear.

If the power light on the printer is not blinking, the error message may be caused by a communication error. Do the following:

1. Remove any other devices attached to the USB/LPT port.
2. Uninstall the Lexmark printer.
3. Connect the printer directly to the PC and ensure that power is being supplied to the printer.
4. Reinstall the printer.

 

Does carriage bash against side when power up? if so encoder strip is dirty or incorrectly seated... plastic strip inside printer lines on it 1cm wide, must sit vertical in slot on carriage

 

Might be somethin stopping print head from moving along rail, check ink carts are installed correctly and fully, check for paper squashed up left and right inside ends of printer. make sure carriage moves left and right

 

Try power up without cartridges and just black and just colour cart to eleminate cart faults does error change?