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The softner portion of the dispenser in top load samsung washer doesn't hold the softner, it just passes through. There appears to be a very soft section in the bottom that is open.
The softener side off the dispenser will not retain softener
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You would have to remove the top or the case and you will see a plastic box with a lid that directs water to the right section. From there you should be able to work out the problem.
the soap, bleach and fabric softner get dispensed by opening a water valve to the dispenser to flush out the items. They then flow to the bottom of the tub. Not all of the water comes out for various reasons, but the important information is that it is seldom critical to performance. If you want to pursue it, check dispenser (take it out) and clean it well. I assume the machine is level.
If the lines to the drum are clear and draining properly then you will need to replace the water inlet valve since it is allowing to much water to pass through to the dispenser. Here is that part to order. Whirlpool W10326913 Valve AppliancePartsPros com
clean filters in washer inlets on back of washer. take off hoses and look up inside of inlet, pull out the filters by pulling stright out on them. then fush backwards to get sand or whatever out of fiter
One root cause of washer stalling in cycle (timer not advancing) on horizontal axis washers is electrical noise generated primarily by the timer contacts opening and closing which can interfere with proper operation of the speed control board. At times, depending on ambient environmental conditions, this electrical noise can cause the motor controller board to receive corrupt signals and remain on 'stand by condition' resulting in the cycle not advancing. By manually advancing the timer to the next step in the cycle or by turning the washer's power off and on, the electrical noise is discharged and the washer will perform until electrical noise may happen to interfere once again. To resolve this issue, three jumpers have been added to the current motor controller board to reduce electrical noise levels around the microprocessor. Testing has proven this change to the board significantly reduces occurrence of control lock-up.
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