Question about Dell DJ MP3 Player

3 Answers

Make vista recognize my dell dj 20 gig

I have windows vista. i have a dell dj 20 gig mp3. windows media will not recognize my mp3. help. also when i downloaded the software that came with my mp3, windows is not compatible. help!!!!


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  • 15 more comments 
  • nasia Dec 23, 2007

    i have the same problem. my dell dj used to be compatible with yahoo music jukebox and transfer songs to the dj, but after i upgraded the yahoo music jukebox it stopped transferring my songs.

  • Anonymous Jan 10, 2008

    window vista won't recognize my dell jukebox

  • Anonymous Feb 18, 2008

    vista sux, i have the same problem! but dell sux even more because they won't suggest a solution or provide new drivers...

  • LindaLievers Apr 13, 2008

    I just purchased a new Vista computer and cannot download the software for my Dell 20kb MP3 player. i have searched the Dell website with no luck. Help please! Linda

  • Anonymous May 06, 2008

    I have the same issue....Vista won't recognize the Dell JB. Can't even get the software to work!

  • kneecaps May 16, 2008

    This Vista garbage won't recognize my Dell DJ

  • PuttPutt777 May 28, 2008

    I have the same problem but I have a 30gig. I called Dell, the guy did try to help me but to no avail. It is very frustrating. Dell did not tell me that I would have all of these software difficulties when buying this new computer with Vista!

  • Anonymous Jul 09, 2008

    I am not able to load my dell dj on my vista system

  • Anonymous Jul 20, 2008

    **** how do I get all my music onto my computer now?

  • Anonymous Jul 30, 2008

    Vista is definitely messing up my Dell DJ 30. Any answers to this?

  • n3cs Aug 31, 2008

    No joy here either with gen 1 DJ on Vista -- what a pain! MusicMatch Jukebox is also what I use to sync and manage my library and THAT doesn't work on Vista and it's discountinued.

  • jim_055 Oct 02, 2008

    I do have similar problems with my dell dj & my new vista dell computer communicating.I have contacted dell technical support many times to no avail, other than for them to promise me that a driver would be available in two weeks. Patiently waiting for 6 months or better!!!!!!!!!!!!!

  • macalist Dec 30, 2008

    i have the same problem, i got a new computer with windows vista tried to download the software for my dell dj and it just would not work. can anyone fix this problem.

  • macalist Dec 30, 2008

    i have the same problem i got a new computer with windows vista on it, but my dell dj will not work with vista. i have been all over the place trying to fix this problem. can anyone help with this.

  • louie0196 Jan 18, 2009

    same problem here, any update on new drivers from Dell

  • themompru May 19, 2009

    PLEASE HELP ME I just want to be able to use my player I need software for vista that will work the dell dj

  • Anonymous Mar 24, 2014

    I need to download the firnware for my 20 GB, Dell DJ



3 Answers


Try downloading the newest firmware to your Dell DJ

Posted on Jul 08, 2008



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I had a similar problem when I had to reload my Windows XP. The MusicMatch wouldn't recogzine my Dell DJ and I couldn't locate any plugins. I ended up on the Dell website and downloaded a copy of Dell DJ Explorer. This program uses Windows Explorer to manage the songs, playlists, etc. I used it on my Dell Pocket DJ (5 gb) and it worked fine (after a short learning curve).

Posted on Feb 03, 2009



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Posted on Jul 16, 2008

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Related Questions:

1 Answer

Running windows 7 home on one PC and windows 10 on another. I don't have the installation disc anymore, and the drivers I downloaded from Dell don't seem to work.

Daisy Mae,
The Pocket DJ is not compatible with Windows 7 or Windows 10. If you plugged it into your computer and it did not recognize the device or show up in "My Computer' then it will not work. You would need a windows 7 and Windows 10 drivers.None are available..
Thank You,
Dell-Jesse L
Dell Social Media and Communities

Jan 01, 2016 | Dell Pocket DJ MP3 Player

3 Answers

I have a discontinued dell pocket dj player that when i download the software it says it isnt compadable how do i fix this i have a vista.

Go to and enter the DJ's service tag ID on the back of your player on the support section. It will give you a list of drivers and software that you will need for your DJ. If you are running Vista, download the XP drivers. They will work fine.

Oct 09, 2009 | Dell DJ MP3 Player

1 Answer

HOw do i install the dell software dor my Dell DJ 1.00.03 on Windows Vista

Go to and enter the DJ's service tag ID on the back of your player on the support section. It will give you a list of drivers and software that you will need for your DJ. If you are running Vista, download the XP drivers. They will work fine.

Oct 09, 2009 | Dell Pocket DJ MP3 Player

2 Answers

Dell DJ 30gb not recognized in vista

try using a different usb cord and u can also use songbird to put songs on it

Aug 16, 2009 | Dell DJ MP3 Player

2 Answers

How do I download music from my comp to my dell dj pocket?

If you haven't tried yet, just plug it in.
Vista is loaded with drivers and it should be able to find one for your DJ.

I hope this helps.

Jul 13, 2009 | Dell Pocket DJ MP3 Player

1 Answer

Cannot get my computer to recognize my Dell Jukebox

Assuming that you don't have windows vista, you can load the Dell DJ Explorer program that came with your DJ. It comes up as a regular looking window that should "see" your DJ when you plug it in. If it doesn't, where it says "not connected", right click and then click refresh. Sometimes it works better to plug in the DJ first, then load dj explorer. When it sees it, "not connected" should change to the name of your DJ. Double click that and it should then 'read' your dj, showing all the files on it. Then its just a tedious amount of copy and paste to another folder on your computer (like your My Music folder), and your music is restored to your computer. Take care, as DJ Explorer can also delete files from your DJ if you tell it to.
If you no longer have the DJ drivers and DJ Explorer and Musicmatch loaded on your computer, you can still download that stuff from the Dell site.
If you Do have Vista, try to find a friend with XP. Load the DJ explorer software on their computer, and pull your music off the dj to your friend's computer, then use a USB drive or something to move it to yours. Or better yet, upgrade your computer from VIsta to Xp (yes, I said upgrade - Vista is ****)

Jan 28, 2009 | Dell DJ MP3 Player

2 Answers

Why dell dj 20 wont work w/ win vista

additional software/add-on required? i have Gen1 and win7. is this possible?

Oct 18, 2008 | Dell DJ MP3 Player

2 Answers

Frozen and my comp wont recognize my dj

Hold pause down, press reset button with paperclip (in the little hole on left side), then choose clean up, then select reboot. It will reload your library and it wont erase your files try it, I did and it worked fine after that.

Sep 16, 2008 | Dell DJ MP3 Player

1 Answer

Dell DJ (Generation 2) not being recognized by computer

Found the answer on Dell Forums. A lot of Dell DJ folks have been having the same issues. The problem is with Windows Media Player (shock). The Windows driver dated 2006 is installing itself and taking over, not allowing Dell's 2005 driver to work. The bottom line is the DJ will dock but not be recognized by your computer, Windows Media Player, or Yahoo Music Jukebox.

To check to see if this is the issue dock your DJ then click on start, right click on my computer, and then hit properties. Click on hardware tab and go to device manager. Look for portable devices on the list. You will likely see your DJ with a yellow (!) next to it. Right click on the DJ and hit properties again, then look in the driver tab to see what driver is listed. If you see a driver with the date 2006 or newer, then Windows is screwing you up.

The only way I've found to fix this is to either uninstall Windows Media Player or go back to an old enough version that the 2006 driver is not in the system. The 2006 driver is from Microsoft and somehow it interfers with the proper driver, which is from Dell and should be dated either 2004 or 2005. Once Windows is uninstalled completely, or back to an old enough version that you are safe (I am not sure how far back you must go, I just uninstalled the darn thing completely), you need to uninstall the Dell driver then go to Dell's website and reinstall the latest. Also make sure you have the latest firmware.

It sounds like a lot of work but it honestly took me longer to type this note that to do it and I don't have a clue what I'm doing. It's better than throwing away your DJ. From the comments I saw on the Dell Forum, Dell is not aware of the issue and isn't much help. Many people spent hours on the phone with Dell support only to hit a dead end and get the recommendation to replace the device.

Hope this helps all. A huge thank you to the folks over all Dell Forum who figured out the solution despite Dell's technical assistance.

Apr 22, 2008 | Dell DJ MP3 Player

4 Answers


go to the dell website, download the driver for windows XP, before installing the driver right click on the install icon, go to properties, securities and select "Run as Administrator". Now install the driver. This should allow you to run your driver and software. I have the 30 gig and it worked for me. good luck and I hope this helps.

Oct 29, 2007 | Dell Pocket DJ MP3 Player

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