Try another 4 wire phone cord from the wall jack to the phone it is possible that you have a bad cord. These phones will only work with a Meridian System .2 wires are line ,the other 2 wires are power to the phone. If you have another phone try plugging it into the same wall jack to check the jack/line itself. Anything else would be a defective phone/ lcd ( note you can have dial tone without display, but the unit will only access one line.
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