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Sergio Carlei Posted on Feb 18, 2015
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My Note 2 is frozen. How do I reboot?

The phone is frozen on the first page and does note open to the next phone page.

  • 1 more comment 
  • Sergio Carlei
    Sergio Carlei Feb 19, 2015

    OK. Well it did not work. Initially I would get the Galaxy logo and that was it and it would not proceed further. Try and turn it of and it would automatically turn back on. Now a pixelated black and white screen comes on that when you try to turn off restarts automatically to the pixelated screen.

  • Jose Cada
    Jose Cada Feb 19, 2015

    Ok. If that would be the case then you need to retore the device to the factory default state. Please take note that restoring the tablet will wiped out averything there and will reinstall fresh OS on your tablet. Please click the video link below

  • Jose Cada
    Jose Cada Feb 19, 2015

    https://www.youtube.com/watch?v=y4G_jxgm...

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1 Answer

Jose Cada

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  • Master 3,530 Answers
  • Posted on Feb 18, 2015
Jose Cada
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Hi Sergio,

Thank you for choosing Fixya!

Please turn off the phone by pressing the power button for 3-5 seconds then remove the battery and press the power button again for 20 secs.


Put the battery back then turn it back on then test the issue again.

Let me know if this helps.

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Testimonial: "I tried what you said. Let me explain what initially happened. The Galaxy logo comes up revealing the model and does not go beyond and freezes at that point. Try and turn it off and it automatically restarts to the same Galaxy screen and does not go beyond, Tried what you suggested and now I get a pixelated black and white screen that when you go to turn it off restarts and freezes at the pixelated screen."

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--------------------------------
I hope this helps. If this fix doesn't work. Don't hesitate to leave your message here.

PLease don't forget to leave your comments and ratings for this post.

Thank you so much.

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