May want to remove the transfer/separation assy. directly below the drum, the paper during the copy cycle goes between this assy. and the drum. the assy. provides a high voltage below the paper to allow the toner to attach itself the paper. Clean the very, very thin wires inside the assy. with a pencil eraser be gentle or they will break and need to go find Corona wires for the transfer/separation assy. for EP5000, try below web site. Also has the developer and or drum been replaced? also clean the mirrors under the big glass, be careful can use Windex. Again be careful. do not ruff up the mirrors they are aligned. Precision Roller Printer Toner Cartridges Parts and Supplies Office...
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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