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Microsoft wireless keyboard

I replaced the batteries on my wireless keyboard and now it will not work. I am at a different computer now. My wireless mouse works.

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  • a2hdesign Jan 23, 2009

    I have the same problem and did the reset on both the keyboard and the signal device, neither worked. Any other thoughts? I changed the batteries too.

    Thanks.

  • pab206 Jan 31, 2009

    I have the same problem. but your solution still didn't fix the problem.Even updated the software.

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Anonymous

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Turns out when I stored the keyboard, the batteries leaked. I had to unscrew the back plate and clean out the residue left from the batteries so the contacts worked properly. It was not exactly easy but I did get it working. You have to be careful opening the back as the rubberized cutouts that back the keys will want to fall out. Make sure you replace everything just right or else your keys will not operate properly and you will have to undo and redo the whole thing over again! Watch out especially for the rubber backing the upper keys (numbers and specials). Hope this helps.

Posted on Mar 18, 2009

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Weldon Dube'

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You need to reset the keyboard by turning it over and pressing on the reset button. If it still doesn't work, press on the receiver button then press the button on the back of the keyboard. It resets and connects the keyboard to the system. Hope that will fix it. Bud

Posted on Jan 06, 2009

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I cannot get my keyboard or my mouse to work with my dell computer. what can i do?


Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

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