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You have to go to printer drivers on your Operative system, then open printer properties, general tab, you will be able to check the horizontal/vertical setting of the label there.
go into your control panel and under power saving turn off the sleep mode settings also check power saving sleep mode settings in bios by pressing f2 at boot also check battery options in security settings hope this helps and yes hp techs are just high paid plumbers reading memos from screens so there not usually much help lol
Sleep Mode Setting the Sleep Mode reduces power consumption while the machine is idle. You can choose how long the machine is idle (from 00 to 99 minutes) before it drops into sleep mode. The timer automatically resets itself after the machine receives a fax or PC data, or makes a copy. The default setting is 5 minutes. 1 Press Menu, 1, 8. 2 Use the Dial pad to enter the length of time the machine is idle before it drops into sleep mode (00 to 99 minutes), and then press Set. 3 Press Stop/Exit.
Setting the Sleep Mode reduces power consumption while the machine is idle.
You can choose how long the machine is idle (from 00 to 99 minutes) before it drops into sleep mode.
The timer automatically resets itself after the machine receives a fax or PC data, or makes a copy. The default setting is 5 minutes.
1 Press Menu, 1, 8. 2 Use the Dial pad to enter the length of time the machine is idle before it drops into sleep mode (00 to 99 minutes), and then press Set. 3 Press Stop/Exit.
I was having the same problem.
Go to SYSTEM/PLAYER SETTINGS/IDLE SLEEP.
The default setting is 5 min, change to OFF and it seems to work.
When playing a track, press PAUSE and either leave it alone or, LOCK the player and when you UNLOCK the player it should continue were you left off.
Hope it works.
SOunds like a possible over heat inside the case or the power supply is not stable. Try running it with the case partially open and seeing if there is any variation on the board.
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